Life expectency of Palette VL hardware

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markredmond
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Joined: Thu Sep 01, 2011 12:07 pm
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Life expectency of Palette VL hardware

Post by markredmond » Mon Sep 15, 2014 6:53 am

I have a Palette VL which has had a major failure on the Command/Fader Tile after just over two years. This was not due to any accidents or misuse. I would like to know if any one out there has experienced hardware problems. Though this is out of warranty I would have expected the equipment would have had a far greater lifespan.

SeanJSP
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Location: Burlington Ontario Canada

Re: Life expectency of Palette VL hardware

Post by SeanJSP » Sat Jan 31, 2015 6:26 pm

My VL came from the factory with major RF shielding issues in the tiles. Anything from wireless com to UHF radios sends it into a crash. The console is 3 years old and is next to useless because of it's unreliability.


Sean JSP
SeanJSP
The Burlington Performing Arts Centre
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BobbyHarrell
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Joined: Fri Oct 12, 2007 10:51 am
Location: Livingston, NJ
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Re: Life expectency of Palette VL hardware

Post by BobbyHarrell » Sun Feb 01, 2015 9:54 am

Please contact tech support. 800.4.STRAND
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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