dongle exident

Is this a feature? Is this a bug? Give us feedback to make it better!
Post Reply
kasino
Posts: 5
Joined: Mon Jan 28, 2008 1:49 pm

dongle exident

Post by kasino » Sun Jun 14, 2015 12:12 pm

From one minute to the other it worked no longer
The Dongl 1500 channells
he has not been formatted

that happened in the last 6 years three times

how do we get back to a working dongle?
inthe past time Bill Richards had sent a new dongl
how does that work now
best regards
Bartl Karl Personal Electronic

User avatar
BobbyHarrell
Posts: 2279
Joined: Fri Oct 12, 2007 10:51 am
Location: Livingston, NJ
Contact:

Re: dongle exident

Post by BobbyHarrell » Mon Jun 15, 2015 9:07 am

Work thru tech support to get a new dongle as it would seem the USB key as failed. I'll send this forum post to Matthew Peters (matthew.peters@philips.com) to work with you on it.

He will need the serial number of the dongle and the channel count (which you said is 1500) to process a replacement.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

Post Reply