Sales Support?

Questions on Palette and Light Palette operation and features
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Dreamweaver2187
Posts: 2
Joined: Thu Feb 05, 2015 4:41 pm
Primary Venue / Use: Other
Where I Am: Kalamazoo, MI

Sales Support?

Post by Dreamweaver2187 » Thu Feb 05, 2015 4:53 pm

We purchased a used (but sold as brand new) Classic Palette board. Upon receiving it it is definitely brand new. It however came without the channel dongle. The seller would like to know how much the 100 channel dongle is to decide if he wants to refund us that much, or take the board back and do a full refund.

I'm a little frustrated though as apparently Phillips in Michigan has all gone to training for the rest of the week, and the Michigan dealer has been giving me the brush-off all week. I suspect that they (the dealer not Phillips) are just not interested in dealing with us as we'd be a very small account. So do I just call Phillips in another state, or a dealer from a different state? Obviously I'll also need some service as after sitting since 2008 the CMOS battery is dead. We're bar band and festival support business so the board won't be constantly plugged in.

Thank you for the help,

Chad

Dreamweaver2187
Posts: 2
Joined: Thu Feb 05, 2015 4:41 pm
Primary Venue / Use: Other
Where I Am: Kalamazoo, MI

Re: Sales Support?

Post by Dreamweaver2187 » Fri Feb 06, 2015 12:52 am

Got the issue resolved, much thanks to Charlie at the home office!! He was a superb help getting me in touch with the right people.

Chad

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BobbyHarrell
Posts: 2278
Joined: Fri Oct 12, 2007 10:51 am
Location: Livingston, NJ
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Re: Sales Support?

Post by BobbyHarrell » Sat Feb 07, 2015 10:00 am

Glad to hear it!
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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