500ML Touch screen problem

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Mohanad
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Joined: Wed Jan 02, 2019 8:14 am
Primary Venue / Use: Professional Theatre
Where I Am: We are in Ramallah - Palestine

500ML Touch screen problem

Post by Mohanad » Wed Jan 02, 2019 8:31 am

Hello

We have a problem with the main touch screen, when we start the console the screen would not start (Black screen), so we can not operate the console.
Please assist.


Thanks
mohanad
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BobbyHarrell
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Re: 500ML Touch screen problem

Post by BobbyHarrell » Wed Jan 02, 2019 11:03 am

This may be a connection issue. Open up the desk and reconnect the DVI port to see if that solves the problem.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

Mohanad
Posts: 2
Joined: Wed Jan 02, 2019 8:14 am
Primary Venue / Use: Professional Theatre
Where I Am: We are in Ramallah - Palestine

Re: 500ML Touch screen problem

Post by Mohanad » Sat Jan 12, 2019 6:10 am

Sorry for the delay since we were on a holiday
I'll try this today

Thank you for the followup, let you know

BR

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