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Neo Software not loading

Posted: Wed Oct 07, 2015 10:22 pm
by octlights
I was using the Fixture Library editor. On saving and exiting the system locked and required hard reboot. When it restarted the board I get error "Brand Failed To Load. Does not get past that. Not sure where to go. Board is only couple weeks old


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Re: Neo Software not loading

Posted: Thu Oct 08, 2015 9:21 am
by BobbyHarrell
Do a full hard restart. (Power off, wait a few seconds, power back on). That should restore. If not, contact tech support. 800.4.STRAND.

Re: Neo Software not loading

Posted: Thu Oct 08, 2015 10:31 am
by octlights
BobbyHarrell wrote:Do a full hard restart. (Power off, wait a few seconds, power back on). That should restore. If not, contact tech support. 800.4.STRAND.
Tried that last night several times. Will call support. Thanks

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Re: Neo Software not loading

Posted: Fri Oct 09, 2015 8:27 am
by octlights
octlights wrote:
BobbyHarrell wrote:Do a full hard restart. (Power off, wait a few seconds, power back on). That should restore. If not, contact tech support. 800.4.STRAND.
Tried that last night several times. Will call support. Thanks

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Resolved. Issue was a corrupted .brand_info file that occurred while using fixture editor to create new LED personality. I had to delete the active fixture library and copy backup fixture library into the active fixture folder. System then restarted and I was able to load most current fixture library


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