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update problem

Posted: Fri May 15, 2015 5:17 am
by simon
Hello,
Since the last update of the off-line,i can't find lee filters. i have no problem with on console.
What can i do to fix it ?
Thank you.

Re: update problem

Posted: Fri May 15, 2015 5:20 pm
by BobbyHarrell
I assume this is version 3.3.0.97? They should be there. I would redownload and reinstall.

Re: update problem

Posted: Thu May 21, 2015 7:07 am
by simon
Hi,
This is the version that i have a problem. I tried to update and reinstalled. It does not work.

Re: update problem

Posted: Thu May 21, 2015 10:37 am
by BobbyHarrell
Let's make sure you are updating the software using the recommended procedure.

Copy the exe file to a USB stick.
Insert the USB stick into a NEO USB port.
In NEO, More > Control Panel > Maintenance > Update NEO Software
It will find the latest version on the USB key and generate a update dialogue box.
Follow the prompts to install.

That should update the console software.

Re: update problem

Posted: Tue May 26, 2015 4:11 pm
by simon
Thank you for tour Help.