Go button

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hurleyj
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Joined: Sun Oct 25, 2015 3:07 pm
Primary Venue / Use: Professional Theatre
Where I Am: Tralee Ireland

Go button

Post by hurleyj » Mon Nov 11, 2019 10:39 am

Hi Bobby
Our main go button bulb/led has stopped working. Is it user repairable/ replaceable or a return to dealer?
John

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BobbyHarrell
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Re: Go button

Post by BobbyHarrell » Mon Nov 11, 2019 2:28 pm

John,

Have you confirmed this by testing in the Hardware Test?
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

hurleyj
Posts: 8
Joined: Sun Oct 25, 2015 3:07 pm
Primary Venue / Use: Professional Theatre
Where I Am: Tralee Ireland

Re: Go button

Post by hurleyj » Mon Nov 11, 2019 2:53 pm

Hi Bobby
The button itself is working as expected. It's just the green illumination (bulb / led) isn't working....
John

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BobbyHarrell
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Re: Go button

Post by BobbyHarrell » Mon Nov 11, 2019 6:53 pm

Right. I was wondering if you confirmed that with the Hardware Test.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

hurleyj
Posts: 8
Joined: Sun Oct 25, 2015 3:07 pm
Primary Venue / Use: Professional Theatre
Where I Am: Tralee Ireland

Re: Go button

Post by hurleyj » Wed Nov 13, 2019 4:16 am

I did a hardware test and I found that three other LED's are also not working. Buttons 25 through 27..

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BobbyHarrell
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Location: Livingston, NJ
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Re: Go button

Post by BobbyHarrell » Wed Nov 13, 2019 9:22 am

Can you send me an email regarding this. bobby.harrell@signify.com. We'll then get you connected to EU tech support.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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