Crash on shutdown

Welcome to the public forum for the NEO. The next generation of Philips Strand Lighting's theatrical lighting control console.
Post Reply
simon
Posts: 43
Joined: Mon Feb 06, 2012 3:15 pm
Primary Venue / Use: Professional Theatre
Where I Am: i'm in an opera house in south of france
Location: Toulon, France

Crash on shutdown

Post by simon » Mon Apr 08, 2019 4:30 am

Hello,
I’m working on the same show for 3 weeks and since last week NEO crashs every Time i shutdown.

User avatar
BobbyHarrell
Posts: 2603
Joined: Fri Oct 12, 2007 10:51 am
Location: Livingston, NJ
Contact:

Re: Crash on shutdown

Post by BobbyHarrell » Mon Apr 08, 2019 10:11 am

What software version are you on?
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

simon
Posts: 43
Joined: Mon Feb 06, 2012 3:15 pm
Primary Venue / Use: Professional Theatre
Where I Am: i'm in an opera house in south of france
Location: Toulon, France

Re: Crash on shutdown

Post by simon » Mon Apr 08, 2019 10:51 am

3.8.3.15

User avatar
BobbyHarrell
Posts: 2603
Joined: Fri Oct 12, 2007 10:51 am
Location: Livingston, NJ
Contact:

Re: Crash on shutdown

Post by BobbyHarrell » Mon Apr 08, 2019 11:41 am

Software 3.9 is released and I recommend going up to that and then testing.

viewtopic.php?f=56&t=7496
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

simon
Posts: 43
Joined: Mon Feb 06, 2012 3:15 pm
Primary Venue / Use: Professional Theatre
Where I Am: i'm in an opera house in south of france
Location: Toulon, France

Re: Crash on shutdown

Post by simon » Mon Apr 08, 2019 12:07 pm

I can't open your link.

Sorry. Try this...

dreamsolutions.biz/download/neo/Neo_Setup_3_9_0_346.exe

Just cut and paste into your browser.

simon
Posts: 43
Joined: Mon Feb 06, 2012 3:15 pm
Primary Venue / Use: Professional Theatre
Where I Am: i'm in an opera house in south of france
Location: Toulon, France

Re: Crash on shutdown

Post by simon » Mon Apr 08, 2019 2:11 pm

thank you so much

Post Reply