Desk crash during patch

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nyltex
Posts: 21
Joined: Sat Jul 20, 2013 4:10 pm
Primary Venue / Use: Local Theatre
Where I Am: Braga, Portugal

Desk crash during patch

Post by nyltex » Mon Oct 30, 2017 1:31 pm

Hi. I was patching dimmers and fixtures and then the desk just stalled.
I reset the desk several times now, and does not work. It's completely frozen.
Is there a way to hard reset the desk?

nyltex
Posts: 21
Joined: Sat Jul 20, 2013 4:10 pm
Primary Venue / Use: Local Theatre
Where I Am: Braga, Portugal

Re: Desk crash during patch

Post by nyltex » Mon Oct 30, 2017 4:44 pm

The only thing I did different from all the previous sessions was to use a custom personality to a fixture.
Could that do such an event to happen?!!

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BobbyHarrell
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Re: Desk crash during patch

Post by BobbyHarrell » Tue Oct 31, 2017 9:38 am

It would depend on the fixture profile but yes it could. It sounds like there is something in the fixture profile that is not allowing it to continue.

I recommend double checking your custom profile for errors.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

nyltex
Posts: 21
Joined: Sat Jul 20, 2013 4:10 pm
Primary Venue / Use: Local Theatre
Where I Am: Braga, Portugal

Re: Desk crash during patch

Post by nyltex » Tue Oct 31, 2017 10:39 am

And now?!?
The desk is stalled. I already restarted it several times. It powers on but doesn't start.
How can I revert it?!?!

nyltex
Posts: 21
Joined: Sat Jul 20, 2013 4:10 pm
Primary Venue / Use: Local Theatre
Where I Am: Braga, Portugal

Re: Desk crash during patch

Post by nyltex » Tue Oct 31, 2017 1:00 pm

I'll send you the personality file so you can check it.
Thank you!

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BobbyHarrell
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Re: Desk crash during patch

Post by BobbyHarrell » Tue Oct 31, 2017 4:28 pm

From tech support...

If it is completely frozen then the problem is most likely a fixture profile is causing it to crash. After restart they should have about 5 seconds to do something but after that the console will freeze. The way to fix that is if they can get into the main menu then they can reset the desk but it will take several times of restarting the desk and then trying to hold Shift and untag until you get into the Main Menu. I have found in the past sometime if they press the F3 button for Patch it will give them some time to get into main menu. Thanks.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

nyltex
Posts: 21
Joined: Sat Jul 20, 2013 4:10 pm
Primary Venue / Use: Local Theatre
Where I Am: Braga, Portugal

Re: Desk crash during patch

Post by nyltex » Mon Nov 06, 2017 9:22 am

That did the trick ! It was not easy to understand the timings of the buttons I needed to press. But after ten or twelve tries I managed to access the menu.
Thank you!

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BobbyHarrell
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Location: Livingston, NJ
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Re: Desk crash during patch

Post by BobbyHarrell » Mon Nov 06, 2017 12:36 pm

We understand the challenge but are glad it worked.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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