Page 1 of 1

Support

Posted: Mon Apr 04, 2016 9:42 pm
by mbl111
It seems like there is very little to no development movement or support going on. I understand that you're trying Bobby, but it feels like you have no support from Strand with this at all. So, is it worth saying that this console is no longer supported?

Re: Support

Posted: Sun Apr 24, 2016 10:30 pm
by mbl111
With no reply from anyone at strand, I assume this means yes?

Re: Support

Posted: Mon Apr 25, 2016 8:35 pm
by BobbyHarrell
We have a new product manager, Heinz Roy. Please ask him. heinz.roy@philips.com.

Re: Support

Posted: Tue Apr 26, 2016 7:36 am
by mbl111
Perhaps he could post an update for everyone on the product forums? Maybe give us an idea of whats going on?

Re: Support

Posted: Tue Apr 26, 2016 8:37 pm
by BobbyHarrell
I'm posting his email address so that he can hear from you and others as to your needs. At this point, you have the latest information.

Re: Support

Posted: Sun May 08, 2016 12:26 pm
by HPCTechnical
Emailed on the 28th April. No reply. Is he not even going to have the courage to tell us to go screw ourselves to our faces?

Re: Support

Posted: Mon May 09, 2016 8:39 am
by BobbyHarrell
No that is not the case. He has pushed this up the food chain to the CTO. He is talking to the responsible department to get this moving.

The reason why Heinz hasn't responded is that he doesn't have anything to report. He is working on it.

Again...I apologize as we try and get this moving.

Re: Support

Posted: Mon May 09, 2016 8:57 am
by HPCTechnical
In which case, I apologise and withdraw my somewhat intemperate question! Pleased to hear it, and look forward to positive developments.

Re: Support

Posted: Tue Jun 14, 2016 5:20 pm
by philpp
You do not have always anything to report ?????
There is already a month that you answered, you work on it! :roll: :roll: :roll: