Support

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mbl111
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Support

Post by mbl111 » Mon Apr 04, 2016 9:42 pm

It seems like there is very little to no development movement or support going on. I understand that you're trying Bobby, but it feels like you have no support from Strand with this at all. So, is it worth saying that this console is no longer supported?

mbl111
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Re: Support

Post by mbl111 » Sun Apr 24, 2016 10:30 pm

With no reply from anyone at strand, I assume this means yes?

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BobbyHarrell
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Re: Support

Post by BobbyHarrell » Mon Apr 25, 2016 8:35 pm

We have a new product manager, Heinz Roy. Please ask him. heinz.roy@philips.com.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

mbl111
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Re: Support

Post by mbl111 » Tue Apr 26, 2016 7:36 am

Perhaps he could post an update for everyone on the product forums? Maybe give us an idea of whats going on?

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BobbyHarrell
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Re: Support

Post by BobbyHarrell » Tue Apr 26, 2016 8:37 pm

I'm posting his email address so that he can hear from you and others as to your needs. At this point, you have the latest information.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

HPCTechnical
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Re: Support

Post by HPCTechnical » Sun May 08, 2016 12:26 pm

Emailed on the 28th April. No reply. Is he not even going to have the courage to tell us to go screw ourselves to our faces?

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BobbyHarrell
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Re: Support

Post by BobbyHarrell » Mon May 09, 2016 8:39 am

No that is not the case. He has pushed this up the food chain to the CTO. He is talking to the responsible department to get this moving.

The reason why Heinz hasn't responded is that he doesn't have anything to report. He is working on it.

Again...I apologize as we try and get this moving.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

HPCTechnical
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Re: Support

Post by HPCTechnical » Mon May 09, 2016 8:57 am

In which case, I apologise and withdraw my somewhat intemperate question! Pleased to hear it, and look forward to positive developments.

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philpp
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Re: Support

Post by philpp » Tue Jun 14, 2016 5:20 pm

You do not have always anything to report ?????
There is already a month that you answered, you work on it! :roll: :roll: :roll:
PANADIFFUSION
Dealers, Distributors and Reps (France)

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