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State of play?

Posted: Fri Oct 23, 2015 9:31 am
by HPCTechnical
Hi,

Is there any chance we can get a firm statement of what Strand's position with this desk? Has all development stopped? if so, are Strand prepared to make it open source so we can have a go at sorting it? Even more cogently, has support for it stopped - I notice there are some non-development questions on here which haven't been answered?

I wish I was better at writing things off and walking away... :(

Re: State of play?

Posted: Sat Oct 24, 2015 2:39 am
by BobbyHarrell
There has been some recent movement, just not as much or as fast as I would like.

Re: State of play?

Posted: Wed Feb 24, 2016 12:25 pm
by HPCTechnical
BobbyHarrell wrote:There has been some recent movement, just not as much or as fast as I would like.
That may well qualify as understatement of the year, any news on when or if this might manifest itself in the form of a significant release (well over a year since the last one!)?

If the answer is no, please persuade someone to release the code so that somebody can make an attempt at sorting it?!? This being left in utter lmbo is completely rubbish.

Re: State of play?

Posted: Wed Feb 24, 2016 7:41 pm
by BobbyHarrell
I don't disagree. I'll pass it along.

Re: State of play?

Posted: Thu Feb 25, 2016 11:44 am
by HPCTechnical
Thanks. Please understand I don't doubt your good faith in this, but, as I've noted before, you may not be the right person to be talking to. So my question would be: who is? Is there a decision maker we can email and (maybe) get answers from? Because right now this forum seems a spectacularly ineffective method of achieving change. :cry:

Re: State of play?

Posted: Thu Feb 25, 2016 11:44 pm
by reesb
Hear Hear.

I was at enntech roadshow in Australia just recently having a chat with the Phillips/Selecon/Strand guys. I mentioned to them my (and other"s) dissatisfaction with the ML250 support and development. They expressed surprise that there was general dissatisfaction. This of course is to be expected from sales staff. It was only after much banter that I got a few tidbits of information and a promise of an email from them regarding the future of the desk. As of yet I have had no email response from Phillips. What they did tell me at the Roadshow was that they had lost their software team in Hong Kong.

On a side note it seems to me that what little development their has been in terms of bug fixes has no bearing on what comes from the forum. There appears to be bugs that have been mentioned on the forum that have not been dealt with and bug fixes of stuff that's never been mentioned on the forum. I'm sure we could all vent and theorise over the apparent big company politics that generally gets in the way of honest customer service but it's not going to solve our problems. What I would like to see from this company is a lot more honest interaction with it's clients, even if it is at the low end of the market with the ML250. (ETC support would be a good model to work from.) https://www.etcconnect.com/Support/

I'm a trusting sort of a guy and I take most things at face value and I(just like others I'm sure) want to know when we might see some action and what that action might be. I'm not particularly interested in why things have gone wrong or who's to blame I just want to know when we can get on track again.

Cheers

Re: State of play?

Posted: Fri Feb 26, 2016 7:02 pm
by philpp
There is a slogan that goes very well for this console!
If you are happy with console 250ML take training to learn to work around the many software bugs and if you're not happy look elsewhere.

Re: State of play?

Posted: Fri Feb 26, 2016 10:40 pm
by BobbyHarrell
I try to be as honest as I can on the forum regardless of the console that is being discussed. On the 250ML, the development comes out of China. I try and manage and provide the info whether it's bugs or feature requests (some additional info comes from tech support and from other product specialists globally that may not go thru the forum). But I have no authority over the China engineers. At every occasion where I have had no or limited development responses, I contact the CTO, discuss the situation and ask for engineering's support. While I agree with your comments, I am left with the same opportunities. I contact the appropriate personnel and try and move things forward.

Re: State of play?

Posted: Tue Mar 01, 2016 6:58 pm
by reesb
Unfortunately that doesn't work for me Philpp. I don't have the budget to replace the console.

We bought the console on good faith. I knew at the time the 250Ml had a few issues but I was confident that they would be solved. I spent about a month putting the console through its paces before I bought it. At the time activity on the forum was regular with problems and bugs being attended to. Now not so much.

I still believe that the 250Ml can be a powerful little machine for it's price bracket. But as you say Philpp maybe take some training.

Perhaps what we should be doing on this forum is helping each other out with work arounds to a our problems. If anyone out there has discovered or created some work arounds, please share them. Maybe we can do for ourselves what Strand can't do for us.

Cheers

Bannon

Re: State of play?

Posted: Wed Mar 02, 2016 7:54 pm
by philpp
it's true Reesb, it could be a good little console
Hellas, we can not operate properly, as long as the bugs are not corrected;

Message for BOBBY
I am not mad at you, but against the persons who have negotiate with the Chinese.
Normally this company is your provider! and you have payed to develop the software of this console.
The question I ask is, why this same persons fail to require that software bugs must beings corrected?