ML250 stalled on updating

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emiliocr
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Joined: Sun Sep 29, 2013 3:32 pm
Primary Venue / Use: Professional Theatre
Where I Am: costa rica

ML250 stalled on updating

Post by emiliocr » Fri Jan 03, 2014 9:38 pm

Hello,
I tried t update my ML250 and the board stopped working. It says update software please insert, and that's it. What can I do?

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BobbyHarrell
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Re: ML250 stalled on updating

Post by BobbyHarrell » Sat Jan 04, 2014 9:47 am

What software version are you on? Does the console respond at all? Can you get into Setup > Maintenance and Reset the desk?

If you need, contact tech support at 800.4STRAND.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

emiliocr
Posts: 18
Joined: Sun Sep 29, 2013 3:32 pm
Primary Venue / Use: Professional Theatre
Where I Am: costa rica

Re: ML250 stalled on updating

Post by emiliocr » Sat Jan 04, 2014 1:34 pm

The board is at a complete stand still. None of the buttons, encoders or faders cause any reaction. The only message I got on the big screen is update software please insert. I was updating to the version 1.1 when the board stop working.

I need to solve this issue as soon as possible since I start tech this coming tuesday. Is there a combination of buttons or a hidden switch to reset the board?

thanks

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BobbyHarrell
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Location: Livingston, NJ
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Re: ML250 stalled on updating

Post by BobbyHarrell » Sat Jan 04, 2014 3:05 pm

It sounds like it's looking for the software on a USB key and maybe the file was corrupted or bad in some way. Why don't you try downloading the software again, insert the USB key with the fresh download and power up the desk. See if it finds itself.

Another thought, power cycle the desk. Try to get into Setup again and get to the Maintenance screen to reset.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

emiliocr
Posts: 18
Joined: Sun Sep 29, 2013 3:32 pm
Primary Venue / Use: Professional Theatre
Where I Am: costa rica

Re: ML250 stalled on updating

Post by emiliocr » Sat Jan 04, 2014 4:50 pm

Problem fixed! You need to use a small capacity USB key. I was using a 8gb key and that was the reason it was not working. I ended up using a 1gb key and work!!

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BobbyHarrell
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Location: Livingston, NJ
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Re: ML250 stalled on updating

Post by BobbyHarrell » Sat Jan 04, 2014 5:28 pm

Ok. Glad that worked out in time for your show!
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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