Crash and Blue Screen
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- Posts: 6
- Joined: Thu Jul 09, 2015 3:58 pm
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- Where I Am: The Hague, Netherlands
Crash and Blue Screen
Hi there,
I'v recently aquired a used LightPalette Classic. But it frequently crashes with a blue screen. The error code is: "IRQL_NOT_LESS_OR_EQUAL". Sound familiar? Any ideas as to what the problem might be?
I'v recently aquired a used LightPalette Classic. But it frequently crashes with a blue screen. The error code is: "IRQL_NOT_LESS_OR_EQUAL". Sound familiar? Any ideas as to what the problem might be?
- BobbyHarrell
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- Location: Livingston, NJ
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Re: Crash and Blue Screen
A Blue Screen of Death (BSOD) is usually hardware/memory related. Are you running with an ELO touchscreen? Any changes recently to the hardware or memory?
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting
Philips Entertainment - Strand Lighting
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- Posts: 6
- Joined: Thu Jul 09, 2015 3:58 pm
- Primary Venue / Use: Professional Theatre
- Where I Am: The Hague, Netherlands
Re: Crash and Blue Screen
Yes, I'm running with a ELO touchscreen. And I think that's when it started to crash. I've also been trying to run the desk with two monitors, but I couldn't get that working. And I moved some of the USB's inside around to make them fit better, because they're fitted to tight and tend to come out... Is there a fixed way of plugging the USB's?
- BobbyHarrell
- Posts: 2724
- Joined: Fri Oct 12, 2007 10:51 am
- Location: Livingston, NJ
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Re: Crash and Blue Screen
The problem is likely cause by the ELO touchscreen and some sort of driver incompatibility. Go to the website and install the ELO driver for Palette.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting
Philips Entertainment - Strand Lighting
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- Posts: 6
- Joined: Thu Jul 09, 2015 3:58 pm
- Primary Venue / Use: Professional Theatre
- Where I Am: The Hague, Netherlands
Re: Crash and Blue Screen
When i look on the Strand Lighting page ( http://www.horizoncontrol.com/ptest/pub ... utouch.exe) I get a 404-message. Do you have the link for me?
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- Joined: Thu Jul 09, 2015 3:58 pm
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Re: Crash and Blue Screen
Well, had a look again today, and it looks like it had something to do with the BIOS settings of the video-chip. So I'm guessing someone messed around with the BIOS. Can anyone give me the standard settings for the BIOS?
- BobbyHarrell
- Posts: 2724
- Joined: Fri Oct 12, 2007 10:51 am
- Location: Livingston, NJ
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Re: Crash and Blue Screen
We will get the link fixed.
Until then, I'll email you the file.
Until then, I'll email you the file.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting
Philips Entertainment - Strand Lighting
- BobbyHarrell
- Posts: 2724
- Joined: Fri Oct 12, 2007 10:51 am
- Location: Livingston, NJ
- Contact:
Re: Crash and Blue Screen
The link has now been fixed.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting
Philips Entertainment - Strand Lighting
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- Posts: 6
- Joined: Thu Jul 09, 2015 3:58 pm
- Primary Venue / Use: Professional Theatre
- Where I Am: The Hague, Netherlands
Re: Crash and Blue Screen
thanks!
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- Posts: 6
- Joined: Thu Jul 09, 2015 3:58 pm
- Primary Venue / Use: Professional Theatre
- Where I Am: The Hague, Netherlands
Re: Crash and Blue Screen
Got everything working, and no crashes so far... thanks for all the help!