bump look time bug

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mat
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bump look time bug

Post by mat » Tue Apr 14, 2015 1:30 pm

There is a bug that crashes the software:
try to put a wait time under 1s in a bump on or off time.
for example 0.5/5
it crashes
Mat-Opera de Dijon
France
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BobbyHarrell
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Re: bump look time bug

Post by BobbyHarrell » Wed Apr 15, 2015 8:12 am

I'm sure it's the case but can you test this on 10.8.8? Your signature says you are on 10.8.7.

I've reported this to the software engineer.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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mat
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Re: bump look time bug

Post by mat » Wed Apr 15, 2015 9:00 am

Right 10.8.8
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BobbyHarrell
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Re: bump look time bug

Post by BobbyHarrell » Wed Apr 15, 2015 2:10 pm

The software engineer has tried and can't get it to crash on either the bump on or bump off. Can you give us more details on how you are assigning the time? Also send us the showfile.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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mat
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Re: bump look time bug

Post by mat » Wed Apr 15, 2015 2:11 pm

well I edit with the blue box in bump on time of a look.
if I do 0.5/1 it crashes
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GaryDouglas
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Re: bump look time bug

Post by GaryDouglas » Wed Apr 15, 2015 4:03 pm

Thanks Mat.

I've tried the same thing and it has not crashed. Can you please post your show file here so I can see if the problem relates to something in the show?

-Gary
Gary Douglas - Lead Software Developer - Pathway Connectivity - A Division of Acuity Brands Lighting Canada.

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mat
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Re: bump look time bug

Post by mat » Wed Apr 15, 2015 4:20 pm

here it is
but it happen when I use a new show file also...
Attachments
Wozzeck.spf
(61.13 KiB) Downloaded 39 times
Mat-Opera de Dijon
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mat
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Re: bump look time bug

Post by mat » Thu Apr 16, 2015 3:56 am

this is a video of what happens on a PC.
On the desk it is a big crash without popup "runtime error 13"

https://dl.dropboxusercontent.com/u/792 ... 1%2042.mov
Mat-Opera de Dijon
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GaryDouglas
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Re: bump look time bug

Post by GaryDouglas » Thu Apr 16, 2015 12:43 pm

Thanks Mat. The file and video help a lot. I'm looking deeper into the issue.
I'll let you know what I find.
-Gary
Gary Douglas - Lead Software Developer - Pathway Connectivity - A Division of Acuity Brands Lighting Canada.

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