Classic Palette II fails to boot

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Miotto
Posts: 1
Joined: Mon Jul 08, 2013 11:09 am
Primary Venue / Use: Local Theatre
Where I Am: Oakville, Ontario

Classic Palette II fails to boot

Post by Miotto » Mon Jul 08, 2013 11:21 am

Turned on the Palette after a week of it being off. Digital Engine screen comes and the Windows Vista green loading bar shows up, but after that the screen goes dark.

I managed to boot it into safe mode and it says the OS Shell failed to launch, giving me only the Task Manager to work with.

Would updating the Palette OS via USB fix my problem? Is there a way to restore the OS Shell?

Cheers,

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BobbyHarrell
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Location: Livingston, NJ
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Re: Classic Palette II fails to boot

Post by BobbyHarrell » Tue Jul 09, 2013 9:51 am

I want to make sure this wasn't originally just a video output problem. It may now be a OS issue.

I recommend calling tech support. Matthew Peters would likely be the best person to talk to. 800.4.STRAND.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

mpeters
Posts: 12
Joined: Wed Jan 06, 2010 5:48 pm
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Where I Am: Dallas, Tx

Re: Classic Palette II fails to boot

Post by mpeters » Tue Jul 09, 2013 1:00 pm

Miotto,

Give me a call when you are in front of the console and I will try to help you solve this problem. I have listed my direct number below. Thanks.

Matthew Peters
214-647-7961

LiamFitzGerald
Posts: 3
Joined: Sun Jan 25, 2015 2:45 pm
Primary Venue / Use: Professional Theatre
Where I Am: Dublin Ireland

Re: Classic Palette II fails to boot

Post by LiamFitzGerald » Mon Mar 09, 2015 4:55 pm

Evening,
I have this same problem, but I can not get the desk to boot into safe mode.
Does anyone remember the solution ?
Many thanks
Liam FitzGerald

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BobbyHarrell
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Joined: Fri Oct 12, 2007 10:51 am
Location: Livingston, NJ
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Re: Classic Palette II fails to boot

Post by BobbyHarrell » Tue Mar 10, 2015 6:59 am

Call tech support. It is likely a hardware issue and could be a problem with the power supply.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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