Console wont start - 2 hours before show

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tom
Posts: 224
Joined: Thu Jun 26, 2008 5:30 am
Location: The Netherlands

Console wont start - 2 hours before show

Post by tom » Sat Apr 23, 2011 11:57 am

My console wont start. I have 2 hours before show starts
error - runtime error 481
invalid picture

also an error about HCIgridnum or something

help!
Light palette : classic
Nederlands Dans Theater.

"Come forth and thy shalt win eternal happiness", but he came fifth, so he won an electric toaster.

tom
Posts: 224
Joined: Thu Jun 26, 2008 5:30 am
Location: The Netherlands

Re: Console wont start - 2 hours before show

Post by tom » Sat Apr 23, 2011 8:48 pm

Well that fairly sucked.

A short series in Hanover opera. Yesterday everything went fine but today when I went in for show call the palette software wouldn't start up. 10.8.1. It would boot into xp fine but then gave an error mentioning hcgridnum something. Then the invalid picture error later. Tried various combos of installing older versions, also 10.8.3 but each gave one or another of the errors. I could not get it working again.

I exported ASCII files through the ole and imported them into the houses EOS, that worked ok. I lost all independent times but at least the show played. I'll see if I can get more info out of the console when we are back in holland.
Light palette : classic
Nederlands Dans Theater.

"Come forth and thy shalt win eternal happiness", but he came fifth, so he won an electric toaster.

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BrianEvans
Posts: 700
Joined: Fri Oct 12, 2007 1:11 pm
Location: Orlando, Florida

Re: Console wont start - 2 hours before show

Post by BrianEvans » Sun Apr 24, 2011 8:59 am

Whenever you have Palette start problems, the first thing to do is temporarily get rid of all show files,
so there is nothing to try to load. Sounds like a corrupt show file to me.

Holding shift as Palete is launching, and until it finishes, should keep it from loading a show file as well.
Brian Evans - System Specialist - Horizon Control Inc.

jpearce
Posts: 11
Joined: Mon Jun 07, 2010 6:47 am
Primary Venue / Use: Other School
Where I Am: Buckinghamshire, UK

Re: Console wont start - 2 hours before show

Post by jpearce » Mon Apr 25, 2011 7:53 am

I've been led to believe if you have a laptop with the OLE and USB drivers installed you can swap that out with the internal processor of the palette. I have a laptop set up to do this, but haven't yet tested it. You'd need at least the dmx out and the channel dongle plugged in.

Brian et al, could you confirm this works?

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BobbyHarrell
Posts: 2281
Joined: Fri Oct 12, 2007 10:51 am
Location: Livingston, NJ
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Re: Console wont start - 2 hours before show

Post by BobbyHarrell » Mon Apr 25, 2011 9:45 am

Yes it should work just fine.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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