10.8.2 Print to PDF reboots Palette OS

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Brennan
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10.8.2 Print to PDF reboots Palette OS

Post by Brennan » Thu Jan 27, 2011 7:42 pm

Hey all,

I am finding that trying to "Print to PDF" is causing the console to reboot the Palette OS. I have now tried twice this week with the same result. When the OS reboots all output of the console stops.

Both times I have selected "Select All" and the OS has rebooted before finishing writing the file "Cue Content". What file it does create is corrupted, but that isn't surprising.

The first time I had the "Save Changes?" window pop up and I said yes. According to Bobby H this has caused issues with printing in the past.

The second time I saved before hand to avoid the pop-up window. I did get a pop-up window when I started the action as I accidentally used the same USB drive to save to and had to overwrite the partial file created earlier in the week.
Brennan Berry
Palette Live
v10.8.5 May 17, 2012
v10.8.2 December 10, 2010
v10.6.4 February 24, 2010
v10.6.3 January 11, 2010

House Lighting Technician
Southern Alberta Jubilee Auditorium
Calgary, Alberta, Canada
brennan.berry@gov.ab.ca

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BobbyHarrell
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Re: 10.8.2 Print to PDF reboots Palette OS

Post by BobbyHarrell » Fri Jan 28, 2011 9:01 am

seems that the Palette is "running out of time" before the print job is finished. I'm curious if it still happens if you print fewer reports?
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

GaryDouglas
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Re: 10.8.2 Print to PDF reboots Palette OS

Post by GaryDouglas » Fri Jan 28, 2011 1:07 pm

Are the reports being written to a USB key as well?
Gary Douglas - Lead Software Developer - Pathway Connectivity - A Division of Acuity Brands Lighting Canada.

PierTis
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Re: 10.8.2 Print to PDF reboots Palette OS

Post by PierTis » Sat Jan 29, 2011 7:05 am

Hi,
-on Laptop for a print Cue Content i need to restart the laptop first time and the Palette a second time.
-the print is very strange : i see Q1/7 multiples times and can't se all Cues(multiple Qlist..Q1/7).

Is it multi-QList the cause :does i need to delete other Qlist each time?
I delete the other Qlists(and save the show) but Cue content let me see only Q1/7..attached pdf
i attache my show

Thanks
Attachments
Cue Content.pdf
pdf with only one Qlist
(579.6 KiB) Downloaded 66 times
Les mamelles1ere30.11.10.spf
Show with multiple Qlists
(160.39 KiB) Downloaded 58 times

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RobertBell
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Re: 10.8.2 Print to PDF reboots Palette OS

Post by RobertBell » Tue Mar 01, 2011 3:21 pm

I believe fixed in Beta .2009
Robert Bell - Product Manager - Horizon Control Inc.

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