Freeze when highlighting top bar

Is this a feature? Is this a bug? Give us feedback to make it better!
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tferr
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Freeze when highlighting top bar

Post by tferr » Wed Apr 07, 2010 10:53 pm

Running Classic Palette silver firmware 10.6.4 (but has been happening since 10.6.3). The first time you highlight the top menu bar then console locks up for about 30 seconds. Everytime after that it doesn't until you boot the console up again. Picture to illistrate. Red dot is mouse.

*The picture is from OLE on my laptop not the actual console.

Image
Tyler Ferrero- Lighting Assistant at Kutztown University
Classic Palette (Silver)
10.8.4

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MickCrozier
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Re: Freeze when highlighting top bar

Post by MickCrozier » Thu Apr 08, 2010 8:34 am

Also notice this on PVL, and the OLE (with a core2 duo) - Although the time is only about 2 seconds
If you click something it won't happen.

It's this spot that that remote palette crashes on some systems
Formerly Durisian (who died peacefully of digital old age)

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RobertBell
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Re: Freeze when highlighting top bar

Post by RobertBell » Thu Apr 08, 2010 11:16 am

I notice it too. What is new info for us is the crash on remote palette? Please explain in detail.
  1. Is the remote a laptop or another console?
  2. Is it a Remote Session or Remote Video?
  3. Remote Video Follow?
  4. Both machines connected and apparently working, then mouse up on main machine and remote crashes?
  5. Does remote crash just on first boot of main?
  6. Are there any log files on either machine you can send us after a crash?
  7. Could it be the shell shutting it down?
  8. Is there a run-time error (red X)?
Robert Bell - Product Manager - Horizon Control Inc.

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gooze
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Re: Freeze when highlighting top bar

Post by gooze » Thu Apr 08, 2010 11:21 am

RobertBell wrote:What is new info for us is the crash on remote palette? Please explain in detail.
What? :o

Maybe look here and here... Long standing issue, multiple page reports.
Floriaan Ganzevoort - Lighting designer
THEATERMACHINE design. production. operations.

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RobertBell
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Re: Freeze when highlighting top bar

Post by RobertBell » Thu Apr 08, 2010 11:31 am

Maybe I read this wrong:
It's this spot that that remote palette crashes on some systems
I thought that if the main system moused, the remote crashed. Is that not the case? I know if the remote mouses to that bar, there are crashes.
Robert Bell - Product Manager - Horizon Control Inc.

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gooze
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Re: Freeze when highlighting top bar

Post by gooze » Thu Apr 08, 2010 11:40 am

It is the remote itself that crashes, not the main desk (I have to speak for myself here)
Floriaan Ganzevoort - Lighting designer
THEATERMACHINE design. production. operations.

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RobertBell
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Re: Freeze when highlighting top bar

Post by RobertBell » Thu Apr 08, 2010 2:07 pm

Right. Understood. But it crashes from local mouse action - not the main system's mouse action?
Robert Bell - Product Manager - Horizon Control Inc.

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amoyer
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Re: Freeze when highlighting top bar

Post by amoyer » Thu Apr 08, 2010 2:50 pm

Correct.
Andrew Moyer - Oakville Centre for the Performing Arts
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MickCrozier
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Re: Freeze when highlighting top bar

Post by MickCrozier » Fri Apr 09, 2010 10:53 am

worded badly :mrgreen:
Formerly Durisian (who died peacefully of digital old age)

lebh
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Re: Freeze when highlighting top bar

Post by lebh » Fri Jul 16, 2010 6:17 pm

What time can fix this problem?

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