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Playback Slider Causes Unwanted Dead Blackouts!

Posted: Sun Jul 12, 2009 12:12 am
by jmac
Got new Classic Palette last March. This problem showed up during the first show last spring (using software v. 10.4.12). Recently, upgraded to 10.6.1, and then 10.6.1003 beta which I am now using for my second (current) show. This problem showed up again last night. I am able to make it show up regularly, but not always, on demand.

I am curious as to whether others have had this problem, which would lead me to believe it might be an unresolved software issue, or whether mine is the only one, which would lead me to think I have some bad hardware. Yes?

I have the playback sliders set for: Left- PB Master, and Right- Cross Fader. Here's the problem-

Moving the right slider to manually control a cue fade time causes a full Dead Blackout. Then, while subsequently moving thru the cue list (with either the CF slider or the Go button), all channels remain DBO. On the channel grid, for each cue, any channel going up or down shows up with level "0" and with red open rectangle (like DBO). Channels tracking thru show no level (not "0", but blank).

Moving the left (PB Master) seems to clear the condition. (Unfortunately last night, it took awhile for me to remember this, leaving the stage completely dark for all but the first fraction of a second of what should have been a nice slow 10-second fade to end the show. The "Bows" were well along before I got lights back on stage.)...

Bobby has indicated this may be related to another known issue which was thought to have been fixed under 10.6.1, but if it was, my problem is then different. If not, it's still there.

At least once or twice last spring, this issue also surfaced on the initial press of the "Go" button, rather than with the CF slider..

Has anyone else had this problem, do I have a software issue, a hardware issue, or, am I the only one who uses the playback sliders????

Thanks!

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Sun Jul 12, 2009 9:26 am
by RobertBell
Of you see the red box I can't think how it's related to the faders. Sounds like a h/w issue as I have not heard of any other reports of this w any s/w ver. Red boxes are PB masters or inhibatives where white boxes are DBOs. I wonder how the right fader setup could change from XFader to PB Master. Will have to scratch head

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Sun Jul 12, 2009 4:14 pm
by jmac
To clarify, you're right, these are the red boxes, like show up for PB master, not the DBO white boxes. Except the XF slider is not fading down from 100-0, it goes to 0 immediately on start of travel, and stays 0 all the way down, and back up, again, etc...

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Sun Jul 12, 2009 6:07 pm
by gooze
Maybe you should try to run the hardware test. Maybe it is a fader issue.
To run the test select quit the palette software and from the control screen select hardware test.

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Sun Jul 12, 2009 11:38 pm
by jmac
Ran the hardware test several times last spring when this issue first showed up. Everything passed ok. Will try again this week... Thanks.

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Mon Jul 13, 2009 10:26 am
by BobbyHarrell
My instinct tells me this is sw, not hw.

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Mon Jul 13, 2009 11:17 am
by GaryDouglas
YIKES! This is the first I've heard of it. I'll look into it ASAP.

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Mon Jul 13, 2009 1:13 pm
by jmac
BobbyHarrell wrote:My instinct tells me this is sw, not hw.
Don't know, can't disagree, but if it's software, I have to wonder why it then hasn't showed up elsewhere...Anyone else have this issue?

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Mon Jul 13, 2009 1:14 pm
by jmac
GaryDouglas wrote:YIKES! This is the first I've heard of it. I'll look into it ASAP.
Thanks, Gary. Let me know if you need any more details.

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Sat Jul 18, 2009 1:45 pm
by jmac
Checking Back- Can anyone produce this problem on their console? Any luck looking for a software explanation Gary?

I have played with this a bit more to hopefully get the details correct. I can now say this is not an intermittent thing, it shows up repeatedly w/o fail. I'm running Shell 5.9.4 and Palette 10.6.1003. However, this problem started under 10.4.12.

If running thru cue list with Go button, and then go to control cue with XF slider- the BO starts maybe a 1/2 second after starting to move slider. It seems to be more time-dependent (that is, on the time after slider starts moving) than dependent on distance the slider has moved, or on how fast the slider is moved. Once the slider starts to move (fast or slow) , it's going to happen.

If not using Go at all, but starting to go thru cue list with the XF slider- the first full travel of slider does nothing (is this normal, or should this initiate the first cue??). Then, when moving slider back in opposite direction, the BO again starts just after travel is initiated, same as above.

Problem is same, regardless of where XF is left (top. bottom or in between) when starting s/w. Problem recurs everytime Palette s/w is restarted.

Problem stays in tact using any means to subsequently move thru cue list (Go, Step For/Rev, Stop)..

As soon as the left PB master is moved, the problem is cleared. The red boxes are still there, but as they should be, based on where the PB master level is set. Run it back up, and all is well.

After cleared, the problem has not recurred, unless s/w is restarted.

Right now, I have a label next to my Go button reminding me to cycle my XF slider before each show.....

If nobody else can make this happen on their console, I have to believe I have some bad h/w. If someone else can do this, then I am a bit relieved, and we look harder at the s/w....?? Yes??

On a side note, which may or not be related, my console sometimes has trouble booting up. Sometimes gets stuck on the Bios screen, other times gets hung up with the 1/2" wide horizontal white stripe about 1" from bottom of black screen. Other times, after depressing the start button for a second or two, the PC does not start up like it should, but drops out and light goes out.... How long are you suppose to hold the button down before letting go (I usually wait until it purrs for a second or two).. This is an intermittent thing. Sometimes happens repeatedly, other times not at all for a few times.

Current show finishes Sunday, and then I would really like to get both these issues resolved!!

Thanks!