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Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Sat Jul 18, 2009 11:49 pm
by RobertBell
jmac wrote:I have played with this a bit more to hopefully get the details correct. I can now say this is not an intermittent thing, it shows up repeatedly w/o fail. I'm running Shell 5.9.4 and Palette 10.6.1003. However, this problem started under 10.4.12.
Repeatibly is good news. Excuse me if I'm being redundant - but for the record - would you please shut down the s/w - restart it (loading last show) - do nothing but repeat the problem then press SHIFT+S1 and document what you did. This gives us complete visibility as to what you have done (including show file, s/w, h/w, button presses etc.)

Thanx

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Mon Jul 20, 2009 1:05 am
by jmac
Thanks. Will do as soon as I can get things set up here at home..

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Sat Jul 25, 2009 10:14 pm
by jmac
RobertBell wrote:
jmac wrote:I have played with this a bit more to hopefully get the details correct. I can now say this is not an intermittent thing, it shows up repeatedly w/o fail. I'm running Shell 5.9.4 and Palette 10.6.1003. However, this problem started under 10.4.12.
Repeatibly is good news. Excuse me if I'm being redundant - but for the record - would you please shut down the s/w - restart it (loading last show) - do nothing but repeat the problem then press SHIFT+S1 and document what you did. This gives us complete visibility as to what you have done (including show file, s/w, h/w, button presses etc.)

Thanx
Robert: Sent three sample feedback reports. I believe the problem also showed up once today just using Go button, which also happened maybe once or twice last spring..... didn't think to save that one.... will next time if it happens again.

There seems to be a problem with the feedback report. For each of the three, I listed three comments itemizing what I did. Apparently only the first one shows up in the report, at least per my email verification. Bobby has confirmed this.

Per Bobby, I have updated to latest beta 10.6.1009. No change. Problem remains intact...

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Mon Jul 27, 2009 12:00 pm
by RobertBell
jmac wrote:There seems to be a problem with the feedback report. For each of the three, I listed three comments itemizing what I did. Apparently only the first one shows up in the report, at least per my email verification.
This is a text/html mail issue. I wish I could force it to include all the text. It seems to be truncating after a <CR-LF>. It's annoying, but rest assured, the log file has your three lines of text in there.

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Mon Jul 27, 2009 2:56 pm
by jmac
Ok, glad you have all the info. To summarize, the first report was just using the XF slider, the second was using Go and then the XF slider (both of these were logged right after problem surfaced). The third was taken further down the cue list, to show how the tracking channels go blank. Any questions, let me know. Thanks!

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Tue Jul 28, 2009 5:48 pm
by jmac
Last Call:

* Can anyone duplicate this problem on their console?
* Any possible software fix?
* Do the feedback reports shed any light?

Thanks.

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Tue Jul 28, 2009 6:44 pm
by GaryDouglas
Tried at length to reproduce. No luck yet.

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Thu Jul 30, 2009 10:59 am
by jmac
GaryDouglas wrote:Tried at length to reproduce. No luck yet.
Thanks, Gary.

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Thu Jul 30, 2009 12:10 pm
by golights
I have a preset palette48/96 (silver) and have the same problem when i have the faders set to playback master/ crossfade.
Both faders seem to work as a playback masters. If both faders are up and the right fader is pulled down black out on stage with red box around levels. If Left fader is pulled down levels are take to full. The crossfade fader seems to setup the playback master fader as working in reverse order.

Re: Playback Slider Causes Unwanted Dead Blackouts!

Posted: Thu Jul 30, 2009 12:14 pm
by BobbyHarrell
I can't duplicate this on my PVL16. Frustrating.