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Bastiaan
Posts: 46
Joined: Mon Mar 03, 2008 10:58 am
Location: Amsterdam, Netherlands

Help

Post by Bastiaan » Tue Sep 30, 2008 9:17 am

Dear Palette friends,

For instance, I want some help about effects. What I do is pressing the HELP button. Because I would like "more general help", I press the HELP button again, as suggested in the screen. Now I end up back in the LIVE screen?!

Help?

Regards,

Bastiaan

SimonWatson
Posts: 53
Joined: Wed Aug 13, 2008 5:03 am

Re: Help

Post by SimonWatson » Tue Sep 30, 2008 9:29 am

Help button only gives help about individual console key functions I think. You can open the full user manual in a separate window by using the help function in the drop down tool bar at the top of the screen. This works on Palette VL.

jeroenhelsloot
Posts: 9
Joined: Mon Aug 25, 2008 4:36 am

Re: Help

Post by jeroenhelsloot » Tue Sep 30, 2008 9:45 am

I had the same experience. I've seen the helpfunction at the top, but it is more complicated to use the mouse then to simply press the [HELP] button. Besides, it's still weird that you follow the instructions on the screen and you end up with noting...

Greetz Jeroen

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gooze
Posts: 1760
Joined: Tue Dec 18, 2007 12:42 pm
Location: Amsterdam, The Netherlands
Contact:

Re: Help

Post by gooze » Tue Sep 30, 2008 12:42 pm

The helpfile could also raise more questions than it solves. It needs some attention...
The manual on Strands website is a linear form of the helpfiles on the console. I believe that is the most up-to-date version. Have a look at Strands website now and then...

Never mind the mentioning of a tip of the day and some wishful thinking in the manual... One day the software and the manual will meet and shake hands. :P
Floriaan Ganzevoort - Lighting designer
THEATERMACHINE design. production. operations.

BillRichards
Posts: 137
Joined: Thu Oct 11, 2007 11:55 pm
Location: Anywhere close to an airport....

Re: Help

Post by BillRichards » Thu Oct 02, 2008 10:10 am

We have just found the issue with the Help file and the second press of Help not opening the full help file.

Thanks for the heads up.
Bill Richards - Products and Marketing - Strand Lighting Europe Limited

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