User submitted ideas for how we can make the Palette and Light Palette Consoles better
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Post by martinty » Thu Jul 23, 2009 4:03 am

Hey all,

So there is something bugging me... When I bought my Palette, my dealer told me there exists a free *Strand* branded RFU program available for use on ANY windows mobile PDA with WIFI. Alas, i have been searching for weeks to find said download... I know their is a PC version of the RFU with the OLE, and you can run that on a PDA with a special Visual Basic add in for Windows Mobile, but the software refuses to connect to the console network, but i know the wifi works with the console and the router, because the PDA works with Mote. The next part is, ETC offers a FREE RFU program for any of their current generation consoles for iPhone/iPod Touch, and the best part is, you do have to pay 5 dollars for it, but ETC donates that money to theatre related charities, which is pretty noble for a big corporation to do... SO my question is, When is Strand going to follow suit?
Console: Basic Palette v2
OS: 10.6.1

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Post by BobbyHarrell » Thu Jul 23, 2009 4:11 pm

this is why we prefer to sell the PDA and SW as a package as we can't provide tech support for your PDA. So I don't know where the problem is. If it's a sw problem that is repeatable on our PDA, then we can look at it.

2nd part. Don't know.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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Post by MickCrozier » Thu Jul 23, 2009 9:12 pm

BobbyHarrell wrote:this is why we prefer to sell the PDA and SW as a package
Curious - My dealer has told me to supply my own 'PDA and Wi-Fi'.

Is there a download for the RFU software for win mobile?
Or is this something the dealer installs for us?
Formerly Durisian (who died peacefully of digital old age)

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Post by gooze » Fri Jul 24, 2009 3:10 pm

If your dealer tells you something: ask your dealer. But first install the latest dot net framework for you mobile os ;)
Floriaan Ganzevoort - Lighting designer
THEATERMACHINE design. production. operations.

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Post by JohnGrimshaw » Fri Jul 24, 2009 5:44 pm

Durisian wrote:Curious - My dealer has told me to supply my own 'PDA and Wi-Fi'.
Hey Mick - contact me or Webby off list. We support this hardware in same way as we did the 500 PDA, so we have different options to the rest of the world. Has to do with direct warranty support, distance, costs, etc. Australia is a long way away.
...and for more entertainment industry trivia and useless facts, just ask:
John Grimshaw
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Stage Fast Pty Ltd

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Post by golights » Sat Jul 25, 2009 5:07 pm

Martinty, The IPhone app for the etc console you mentioned is $49.99 at the IPhone store. Not sure how much of the $49.99 is donated. For that cost compared to most apps thats pretty high. A lot of time must have gone in to building it. I think the Strand guys are working in the right direction, improving the console software.

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Post by rschwimmer » Fri Jul 31, 2009 3:26 pm

I would have to agree with Bobby on this one. If you are looking to get a great piece of equipment, that will not let you down, then the package we sell with our consoles will work best.
Randy Schwimmer - Technical Support - Consoles - Philips Strand Lighting

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