Have the downloads moved?

Questions on Palette and Light Palette operation and features
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andrew50
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Joined: Tue Jan 29, 2019 3:24 pm
Primary Venue / Use: Local Theatre
Where I Am: Toronto, Ontario, Canada

Have the downloads moved?

Post by andrew50 » Tue Jan 29, 2019 3:27 pm

Looks like there is a new Strand website? Nice. Except I can't find any of the LightPalette downloads. I was just about to install the OLE on my laptop as I have a show with a real console in the next few months.

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BobbyHarrell
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Location: Livingston, NJ
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Re: Have the downloads moved?

Post by BobbyHarrell » Wed Jan 30, 2019 8:35 am

https://www.entertainmenthub.philips.com/login.html is still available until everything gets moved over. This requires a login.

Here's the link for the Palette/LP series. https://www.entertainmenthub.philips.co ... cd0a4577fd
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

andrew50
Posts: 3
Joined: Tue Jan 29, 2019 3:24 pm
Primary Venue / Use: Local Theatre
Where I Am: Toronto, Ontario, Canada

Re: Have the downloads moved?

Post by andrew50 » Wed Jan 30, 2019 6:49 pm

Thank you for the quick reply Bobby.

If I click "Create An Account" on that page it just sends me here: https://www.vari-lite.com/global/support/tech-center

To request an account here it says you need to be a Strand Certified Factory Technician and/or dealer. Unfortunately, I am neither, just a long time user looking for a download for my laptop.

Can I still request an account?

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BobbyHarrell
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Location: Livingston, NJ
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Re: Have the downloads moved?

Post by BobbyHarrell » Thu Jan 31, 2019 12:55 pm

this is all changing over and will take a bit to get sorted out. As the philips entertainment site will be shutdown soon, it's likely not worth worrying about.

Let's go back to the original plan, if you email me, I'll get you the LP OLE via dropbox.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

andrew50
Posts: 3
Joined: Tue Jan 29, 2019 3:24 pm
Primary Venue / Use: Local Theatre
Where I Am: Toronto, Ontario, Canada

Re: Have the downloads moved?

Post by andrew50 » Thu Jan 31, 2019 3:36 pm

Great. Thank you.

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