Why is it so hard, to make a good lighting desk???

Questions on Palette and Light Palette operation and features
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BobbyHarrell
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Re: Why is it so hard, to make a good lighting desk???

Post by BobbyHarrell » Thu Jun 25, 2009 10:50 am

Peter,

It sounds like the software was running but the panels were non-responsive. If you could Shift S1 to send us a Feedback Log, we should hopefully be able to see what is going on.

Have a good weekend yourself.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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gooze
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Re: Why is it so hard, to make a good lighting desk???

Post by gooze » Thu Jun 25, 2009 3:43 pm

It seems to me that your dongle isn't firmly in place. Try re-adjusting or try another usb-port. Also you might want to avoid power draining usb-devices (such as usb lights or usb-powered hard drives) to see if that makes a difference.
Sometimes you see that off-line appears at the bottom right of the screen.
I had this once during touring (usb-key didn't stay-in all the way during transport)
Floriaan Ganzevoort - Lighting designer
THEATERMACHINE design. production. operations.

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Re: Why is it so hard, to make a good lighting desk???

Post by JohnnyBITE » Thu Jun 25, 2009 5:43 pm

I've hit this rather dull problem in the past.

The USB a>b cable which joins the CPU to the Faceplate has probably worked loose. It's rather irritating as the whole desk then locks up, apart from things you've plugged into the CPU USB ports - your external mouse for example.

Try unplugging it and replugging it. Hopefully, one day, this will be made internal! For now though, I've found it wise to check and recheck this cable each time I've moved the desk from Control Room to Production Desk, etc, etc.

Hope this helps!

JW
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Re: Why is it so hard, to make a good lighting desk???

Post by hollipe » Mon Jun 29, 2009 9:07 am

Thank you guys for your help, I will try all to keep my desk running.....lol

@Bobby, if the software runs and the panels are not responsible, then it is also not possible to press " shift S1 "

Please let me know, where to find the tutorial.

Greetings,

Peter

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Re: Why is it so hard, to make a good lighting desk???

Post by gooze » Mon Jun 29, 2009 9:49 am

You can always press Shift F1 on the external USB keyboard.
Floriaan Ganzevoort - Lighting designer
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Re: Why is it so hard, to make a good lighting desk???

Post by BobbyHarrell » Mon Jun 29, 2009 10:23 am

the tutorials (as they get written) will be included in the sw releases. I will also put them on the website when they are ready.
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Re: Why is it so hard, to make a good lighting desk???

Post by hollipe » Mon Jul 06, 2009 2:04 am

We still are hopefully waiting to get a new software soon.

I was working in the car and paper industry where everything had to run very perfect and we had a big timepressure always.

On this engines and computers there were tens of tousends of parameters to adjust and it was always very complecated to handle it.

Therefor I cant really not understand, that you can´t bring up this simple 512DMX standard to a good desk and make it run uncomplecated and easy!!!!!

Whats going on??? Awake now please,-- we paid a lot of money for this desk and we are nothing else than betatesters.

GrandMa have a new desk, running on the old software, but dont release the new one until its perfectly running.

My collegue from the sound section got a new digital sound desk, more complecated than a lightdesk, but it works!!!!

Why not ours??? I started this post a few days before and got the promises that there is working on this problems, but it seems, that nothing is going on.

I can read in the forum about a new release: 10.6.2, I looked at the strand homepage but cant find it. Is it there , is it working or what??

Please understand me to make pressure , because summer is over soon and we need a running desk in autumn.

Sometime I feel like a Porschedriver without a steringwheel.

Strand knows our problem, please work on it.


Peter

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gooze
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Re: Why is it so hard, to make a good lighting desk???

Post by gooze » Mon Jul 06, 2009 3:07 am

I might say something , that doesn't sound too friendly.
Part of your troubles are caused by the way you operate the desk. It is true that if you can drive in one car, you can drive in all of them. This not true for airplanes or lighting desks. You have to learn how to operate your desk. Methods might defer from what you are used to. Getting a proper training is a very important part of buying (or selling) a new lighting desk. Nobody should have told you that this desk is the same as your old 500 console. You have to stop thinking it is one. Because it is not. It can do almost the same and much more, but it is a different console.
Another part may be caused by faulty hardware. No matter how expense something is (and compared to other lighting desks Strand consoles are not the most expensive ones), everything can break.
You have to use your technical skills and judgement to determine what's the cause of things not working and not just stop thinking with this simple fact.
You have to realise that critical Broadway shows and live television broadcasts are run from this console, so blaming just the desk is unfair. Train yourself and your staff!

And please consider. People bought a new MA lighting desk and they basically got the old one with a new skin! They are angry too (and with a reason). Developing lighting desks takes time!
Floriaan Ganzevoort - Lighting designer
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Re: Why is it so hard, to make a good lighting desk???

Post by JohnGrimshaw » Mon Jul 06, 2009 5:41 am

Hey Gooze - Peter does have a valid point regarding expectations for his console, and while I know there are valid reasons for the delays, it really is important to understand fully the frustrations of our users.

Peter - the fundamental difference between the car industry and the lighting industry is volume - volume pays for development.

Grandma development is just the same - remember when that console was first released, it almost sunk the company with the failures that happened in the first few years of its operation. Now, more then 18 months ago they announce the Grandma 2. They intended to ship it more then 12 months ago, and it is still not "quite" ready. Consoles are horribly complex things to get right.

Same happened to High End (remeber when the Hog III came out!)

Same happened to ETC (pick a console, any console)

Same happened to Jands

Same happened to Strand (see 500 series, and prior to that the Galaxy platforms)

With the Strand platform you have, yes, there are bugs. Yes there are a willing team to help you solve them. At least the console does fundamentally work as designed, and if that is not the experience you are having, then a Strand rep should be on your doorstep, walking you through the solutions. If they are not helping you, then THAT is the most important complaint you need to make.
...and for more entertainment industry trivia and useless facts, just ask:
John Grimshaw
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Re: Why is it so hard, to make a good lighting desk???

Post by BobbyHarrell » Mon Jul 06, 2009 10:56 am

we are planning on release 10.6.2 this week. After that, I need to know what your issues are ONE AT A TIME. I understand your frustration but your last post Peter, was just ranting. I'm not saying that you shouldn't rant...please do. But rant at me. Not the rest of the world and I'll work at solving your issues one at a time.

let me know
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

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