Why is it so hard, to make a good lighting desk???

Questions on Palette and Light Palette operation and features
hollipe
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Why is it so hard, to make a good lighting desk???

Post by hollipe » Tue Jun 23, 2009 1:42 am

We bought this desk one year ago and we have so many problems with it.

And when I come to this forum, I can see, that others have it too.

To build a new desk and then forget to make a fixture editor. this is really a very strange idea.

Also we have the greatest problems to setup the submasters as we like it.

Now with the new software ( 10.6.1 ) the subs dont keep the levels for attributs. Very crazy!!!!!

If I move the slider to level 99 its working normal. At 100% and then going down, the attributs are going down also.

I´m already so angry about this a..hole-desk that I´m going to tell everyone on every forum, not to buy this not working piece of sh.. !

I´m really sorry, but to give a lot of money and then nothing is working well, I dont need it.

Peter Hollinger

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Re: Why is it so hard, to make a good lighting desk???

Post by JohnGrimshaw » Tue Jun 23, 2009 4:41 am

It most certainly is a difficult and frustrating process when a console, for whatever reason, is not performing in the way you expected.

I do hope your specific console fault is not down to some kind of fundamental hardware issue - something that happens with all brands of consoles, and should be identified and rectified by your local Strand rep.

While your general experience with the console has clearly been frustrating, my experience has shown that, particularly with software bugs, the software guys are committed to resolving discovered issues very quickly. Indeed there are some quirks with 10.6.1 that will mean an update will be coming out much sooner then Strand originally planned.

The issue you raise about the fixture library is perfectly valid, as is the reason why the developers have approached this the way they have. While that does not give you the solution you need, there is certainly a strong mood for dealing with this issue in a way that does not compromise the software - there has been much discussion on this subject in the Beta area.

Just like the previous consoles Strand has developed, what we are seeing is the software on a development path. So, just like previously with the Galaxy and 500 series consoles, that development simply has to take place with real users like you providing the feedback - good and bad.

The one thing I can guarantee you is that the types of issues you are raising with ultimately create a better outcome. Again that does not help you with your frustrations now, and is not likely to change your decisions - I just hope your local Strand rep can work with you to identify any specific faults and have them dealt with.

If you are not getting local satisfaction, then you are welcome private message me and I will do what I can to help directly, including (if you want) passing on your problems directly to the right people in Strand on your behalf.
...and for more entertainment industry trivia and useless facts, just ask:
John Grimshaw
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Stage Fast Pty Ltd

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BobbyHarrell
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Re: Why is it so hard, to make a good lighting desk???

Post by BobbyHarrell » Tue Jun 23, 2009 8:20 am

Peter,

We do take user satisfaction very seriously and I want to make sure that your issues get resolved as quickly as possible. I would like to list the issues that I'm hearing in your post.

1. Attributes snapping on subs. This is an issue that cropped up in 10.6.1 and will be fixed in a 10.6 maintenance release. I'll be testing a version of this code today (Tues) to release to beta by tomorrow (Wed).
2. Editable Fixture Library. With our current software model using the Universal Attribute Control, there is too much information built into each fixture in the library for anyone except our developers to build. We understand your request, many have made it, but at this time we need to take care of the library.
3. Fixtures Needed in Library. I'm assuming that you have fixtures that you need in the library if you need a fixture editor. We have a 24 hr turn around policy for this so let us know what you need and we'll build it for you!
4. Things that are unsaid. I'm going to make the assumption that there are other issues that you have had that you have left out of this posting. Please give us the goods. We have created this forum to have an open dialogue and we want to hear from you.
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

Wichtel
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Re: Why is it so hard, to make a good lighting desk???

Post by Wichtel » Tue Jun 23, 2009 4:30 pm

Hallo,
to check please part cue in NEW LOADED shows.
Not working.
Thanks, Klaus

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Re: Why is it so hard, to make a good lighting desk???

Post by JohnGrimshaw » Tue Jun 23, 2009 4:45 pm

See - they will help you.

I hope you take this opportunity to get the console doing what it should be.
...and for more entertainment industry trivia and useless facts, just ask:
John Grimshaw
Managing Director
Stage Fast Pty Ltd

hollipe
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Re: Why is it so hard, to make a good lighting desk???

Post by hollipe » Wed Jun 24, 2009 4:04 am

Thank you guys, this reactions are for me already a good sign and i think, that we can have a good desk in the future. ( as said from other operators too )

Sorry, when I was a little too loud, but i was so happy to get a new release, and then the sliders didn´t work as they did !!!

In our place we need the desk usually working with the lookmasters, and it would be very nice, if we could set them easy.

I mean, i dont like to be a scientiest to get what I want.

When we got the desk 1 year ago, there was another setup for the sliders in the manual ( page 263 ). Would it be possible to add this point to the hardware setup??

There are too less possibilities to setup the lookmasters. Or is it maybe possible, that we understand something wrong, or our desk is working wrong??

We have to find it out.

Fact is, that I need my lookmasters or submasters ( sliders ) for theater and shows, and the attributs should not move home by pulling them down.

for me it was difficult to get this desk, because my partner was satisfied with the 530. Now he likes the Vl . He is on holidays now, and I hope, that we can remove this problem

befor he is back in july.

The fixture editor is not the problem for us, if we get the library from you its ok.

Our problems are now the sliders as I said above and that the desk is running stabil, cuz in the past we had three times a ( how you say?? ) ?? hang up ??

One I reported to Strand via this nice inbuilt report-feature.


So thanks for your fast reaction and your help,

Peter Hollinger

P.S.: Would be nice to get a Strand- newsletter again and I miss the tutorials that were written earlier!! :lol:

@John Grimshaw : thanks John for your help and calming me down!

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Re: Why is it so hard, to make a good lighting desk???

Post by JohnGrimshaw » Wed Jun 24, 2009 5:09 am

Happy to help.

FYI - we are Beta testing the replacement for 10.6.1 right now that might help with your submaster issue.
...and for more entertainment industry trivia and useless facts, just ask:
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Re: Why is it so hard, to make a good lighting desk???

Post by RobertBell » Wed Jun 24, 2009 1:49 pm

P.S.: Would be nice to get a Strand- newsletter again and I miss the tutorials that were written earlier!!
Bobby is writing some now. The HELP menu in 10.6.2 has those.
Robert Bell - Product Manager - Horizon Control Inc.

hollipe
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Re: Why is it so hard, to make a good lighting desk???

Post by hollipe » Thu Jun 25, 2009 1:29 am

:D :D :D

It was always great to read something and get some tips from the lighting desk. ( we still have a 520 and a 530 )

We liked the tutorials and I´m happy to got this message that it will come again.

Thanks,

Peter
Last edited by hollipe on Thu Jun 25, 2009 8:23 am, edited 1 time in total.

hollipe
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My problems with LP VL

Post by hollipe » Thu Jun 25, 2009 8:19 am

Today I tried to work on my VL, but it didn´t raise up. ( switch on )

I could only use the extern mouse to switch it of.

Next week I will call my strand dealer and he should change the desk, although we changed the processor unit already once.

I didn´t have any function on all buttons and very strange: the monitor shows me 48 submasters!!?? I tried it 3 times!!! lol ( no stress---no show in a moment )

I believe, that the probs are all coming from windows system. Therefor I can´t understand, that strand didn´t take linux or something else.....

Can someone tell me please, if you could fix the problems with the lookmasters??

So, now I´m going in a ( hopefully ) nice weekend .


Have a nice weekend too and greetings from Austria,

Peter Hollinger

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