Crashes

Questions on Palette and Light Palette operation and features
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barbarab
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Crashes

Post by barbarab » Sat Sep 20, 2008 12:49 pm

classic palette has crashed four times this week. twice during dress rehearsal last night.
Each time we had changed levels, and I pressed Update - Enter. There was a path error message, and it went to control panel.
The first time I tried to reopen the program, but this just resulted in losing the checkpoint file... it opened the checkpoint file and then crashed. By the third time I learned to shut down and reboot, not losing as much data.
anyone have any idea why this is happening?
using 10.4.2, windows UI personality.

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RobertBell
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Re: Crashes

Post by RobertBell » Sat Sep 20, 2008 2:48 pm

barbarab wrote:I pressed Update - Enter. There was a path error message.
That error code doesn't ring a bell. Was it a VB Run-Time error or a Something Bad Has Happened error? Was there any mention of a DMP file? That can help us track this down. Are you saving on a USB key (or mirror saving on one), or across to a network drive?
barbarab wrote:Anyone have any idea why this is happening?
using 10.4.2, windows UI personality.
Not a clue. Have not heard of anybody else complaining about this. I wonder if it's related to your show file (i.e., you've come across a unique sitiation in patch or operation that we have not encountered yet). Maybe looking at your show file will give us a clue. Can you post it here?
Robert Bell - Product Manager - Horizon Control Inc.

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barbarab
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Re: Crashes

Post by barbarab » Sat Sep 20, 2008 3:09 pm

definitely not Something Bad has Happened this time... and no, no mention of a DMP file.
I save on the D drive and back up on a usb drive. here's the show:
peterpan.spf
(55.64 KiB) Downloaded 67 times

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barbarab
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Re: Crashes

Post by barbarab » Mon Sep 22, 2008 1:39 pm

any help in the show file? lighting designer pressuring to rent a different kind of board; stage manager, production manager and artistic director all asking why this is happening.

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BrianEvans
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Re: Crashes

Post by BrianEvans » Mon Sep 22, 2008 2:53 pm

To me, this sounds to be something as simple as a failing hard drive.

The operating system having intermittent write problems.

?? :?:
Brian Evans - System Specialist - Horizon Control Inc.

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AlanMartello
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Re: Crashes

Post by AlanMartello » Mon Sep 22, 2008 2:59 pm

We've looked at your show file and discussed this internally -- so far this does not match anything we've experienced with other customers. We've also passed it onto the hardware support folks to see if they've seen any similar failures before. I wish I had more encouraging information.
Alan Martello, Ph.D. - System Architect - Horizon Control Inc.

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BobbyHarrell
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Re: Crashes

Post by BobbyHarrell » Tue Sep 23, 2008 10:12 am

Barb,

Is there anything additional plugged into the desk? USB from the handheld cradle? Network cable that shouldn't be?

Anything like that?

B
Bobby Harrell - Product Specialist
Philips Entertainment - Strand Lighting

GaryDouglas
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Re: Crashes

Post by GaryDouglas » Tue Sep 23, 2008 11:32 am

A thing to confirm is whether or not the USB key you're saving backups to has ended up landing on the same drive letter.

My hunch is that the key may have moved, and windows is getting confused if it sees the key (by serial number ) at a different drive letter.

Is the key at the same drive letter as you've configured for backup? Have a look in Windows explorer and see if it's in the right place. There are a few circumstances where Windows might assign a different drive letter to a key, but most of the time they should stay put.
Gary Douglas - Lead Software Developer - Pathway Connectivity - A Division of Acuity Brands Lighting Canada.

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gooze
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Re: Crashes

Post by gooze » Wed Sep 24, 2008 4:19 am

I have had something remotely like it, and this appeared to be the software dongle that was not happy in the current usb-port.
I got clues by the desk going into demo-mode first or only be able to control the first two channels, before crashing. It appeared to be a problem on the hardware side, the usb-ports of the cpu.
Floriaan Ganzevoort - Lighting designer
THEATERMACHINE design. production. operations.

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barbarab
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Re: Crashes

Post by barbarab » Wed Sep 24, 2008 2:29 pm

My USB stick shows up as F: and I always do a Save As, F: showtitle, immediately followed by Save As, D: showtitle.
Is configuring backup something I should have done? What are the steps?

thank you

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