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Light Palette Processor

Posted: Tue May 06, 2008 3:28 pm
by RonFoley
will a Light Palette Processor produce (2) video outs without the USB key.

this is for sevice, when we get them back.
customer has the key in their console.

I just fired one up, it comes up 100 channels, no moving lights

but when I go to the screen set up, I do not get the option of 2nd video
just, monitor and Notebook.
I can not change the notebook to 2nd video
ron foley

Re: Light Palette Processor

Posted: Tue May 06, 2008 5:12 pm
by JohnGrimshaw
This is a problem I am also seeing with a customer, and another LP I have. The second monitor just "disappears" from the options. I am still investigating this one myself.

Re: Light Palette Processor

Posted: Wed May 07, 2008 11:50 am
by SeanGallagher
The factory acknowledges this is a problem. We are working on short-term and long-term solutions at this writing.

Please contact the factory with your pertinent reference numbers..

Sincerely,

Re: Light Palette Processor

Posted: Wed May 07, 2008 11:31 pm
by MattKlasmeier
I have the same problem. I tried all the options and could not get it back. The extend desktop option allowed me to enable the second monitor but still no output.

Re: Light Palette Processor

Posted: Thu May 08, 2008 5:22 pm
by JohnGrimshaw
Yes - I think you will see a lot of consoles with this problem.

Re: Light Palette Processor

Posted: Tue May 27, 2008 10:22 am
by PhilFoleen
I too have the same problem. Ours happened after switching from a Touchscreen/regular monitor setup, to a dual widescreen setup. all the options are correct, the extended desktop is working even insofar as to be able to drag items off of screen 1. the monitor is working correctly, it seems that the video out just doesn't put out signal anymore. the only thing that i can think of that we did was to plug in a 4:3 aspect ratio screen into the second monitor port, which did nothing, before switching the second monitor to the widescreen. But i don't see why this should have disabled the physical output of the port.

Re: Light Palette Processor

Posted: Mon Jun 02, 2008 4:37 pm
by anspls
This has happened to me also. What I did was go back to the Control Panel and make changes on the resolution and eventually got the second monitor working again. I think that some people will be frustrated with this and give up, however, if they go back to the control panel and deal with this issue somehow it can work out, otherwise, this can be a disaster ready to happen when the show is running LIVE and you press a wrong button thus making the second monitor disappear, have mercy on you operator/programmer.

Re: Light Palette Processor

Posted: Mon Jun 30, 2008 10:32 pm
by RonFoley
do we have an official resove for this yet.
I now have a customer who has lost the second screen.


they have tried sveral of the fixes, but still no second screen.

ron foley

Re: Light Palette Processor

Posted: Wed Jul 02, 2008 9:58 am
by BobbyHarrell
We have a fix for this. In order to install the fix, the drive must be reimaged and requires a service call. Please contact Rob Hillig and/or David Park at the Strand factory in California to discuss details.

rob.hillig@strandlighting.com
david.park@strandlighting.com