Search found 951 matches

by BobbyHarrell
Mon Nov 28, 2016 8:35 am
Forum: Software Bugs
Topic: Submaster + Cue causes freeze
Replies: 6
Views: 1974

Re: Submaster + Cue causes freeze

Thanks for the report.
by BobbyHarrell
Sun Nov 13, 2016 9:50 pm
Forum: Fixture Library
Topic: Robe 575AT ColorWash Mode 1 fixtures doesn't Work
Replies: 1
Views: 844

Re: Robe 575AT ColorWash Mode 1 fixtures doesn't Work

Sorry, I don't see a Word file attached.

Please email both myself bobby.harrell@philips.com and Matthew Peters matthew.peters@philips.com in Tech Support with the proper documentation and a description of the issue.
by BobbyHarrell
Tue Oct 11, 2016 8:42 pm
Forum: NEO
Topic: Hidden Windows
Replies: 4
Views: 1200

Re: Hidden Windows

Access the window in question by holding down CTRL on the external keyboard and reopen the window. That will force it in front and floating. There you can close it.
by BobbyHarrell
Tue Oct 04, 2016 9:41 am
Forum: Questions
Topic: update intensity and attributes
Replies: 4
Views: 11292

Re: update intensity and attributes

No update yet.
by BobbyHarrell
Mon Oct 03, 2016 12:09 pm
Forum: Hardware
Topic: URGENT Problem with Talky Walky
Replies: 4
Views: 1381

Re: URGENT Problem with Talky Walky

I have spoke with engineering and they need the frequency used to go further. A lot of shielding went into Neo. Over and above what was put into the LP fix.

We are wondering if somehow this could be a grounding issue.
by BobbyHarrell
Sun Oct 02, 2016 7:45 pm
Forum: Hardware
Topic: URGENT Problem with Talky Walky
Replies: 4
Views: 1381

Re: URGENT Problem with Talky Walky

There are many consoles from multiple manufacturer's that have this problem. Since this is a hardware level issue, I'll send this info to the engineering staff.
by BobbyHarrell
Thu Sep 22, 2016 11:58 am
Forum: NEO
Topic: Hidden Windows
Replies: 4
Views: 1200

Re: Hidden Windows

First, try ALT + TAB to pull the open windows into focus and then close them as you normally would. That should solve the problem of Windows items like File Manager and such.
by BobbyHarrell
Mon Sep 12, 2016 8:24 am
Forum: Questions
Topic: update intensity and attributes
Replies: 4
Views: 11292

Re: update intensity and attributes

I'll ask.
by BobbyHarrell
Thu Aug 25, 2016 1:41 pm
Forum: Beta Software
Topic: 250ML Beta Software Version 1.303B
Replies: 4
Views: 3244

Re: 250ML Beta Software Version 1.303B

Try this.
by BobbyHarrell
Fri Aug 19, 2016 4:25 pm
Forum: NEO
Topic: neo stability
Replies: 3
Views: 1271

Re: neo stability

As the Strand console guy, I'm not sure you are looking for my opinion but I'll give it anyway. The software is stable. There are moments but I find that are always moments. Strand Lighting is over 100 years sold. We have weathered a lot of bumps in the road and there is no indication that we are go...