I'll be in Dallas again this coming week where I hope to do more testing on a possible solution.
Sorry it's taking longer than I (and you) had hoped.
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I recommend that you watch the video on Channel Control Modes. http://www.strandlighting.com/clientuploads/directory/downloads/NEO%203.7%20-%20Channel%20Control%20Modes.mp4 I just typed 1 THRU 5 ENTER then 11 THRU 15 ENTER while in Inclusive Mode. Now I have 1/5 + 11/15 selected. That sounds like wh...
Sounds like you are in Inclusive Mode. There will be a button on the Command Tile that says this. If it's red, then it's on. That's probably what you have turned on. Just press Inclusive Mode to go back to normal mode.
I'm not seeing the problem. Look on your hardrive, where the NEO software is installed. That should be Program Files(x86) > Strand Lighting > Neo > drivers and see if you see all of the .dlls for the different protocols.