Search found 945 matches

by BobbyHarrell
Thu Dec 08, 2016 3:26 pm
Forum: Hardware
Topic: Touch Monitor KVM
Replies: 3
Views: 1067

Re: Touch Monitor KVM

You're welcome.
by BobbyHarrell
Wed Dec 07, 2016 8:23 pm
Forum: Hardware
Topic: Touch Monitor KVM
Replies: 3
Views: 1067

Re: Touch Monitor KVM

The video output of a NEO is a HD output and you'll want it to be 1920 x 1080. Anything less and the lower resolution forces buttons to disappear from the touchscreen interface. We have several systems using KVM switches and folding monitor/keyboard trays that work fine but they are newer monitors w...
by BobbyHarrell
Tue Dec 06, 2016 9:35 am
Forum: NEO
Topic: Third screen problem
Replies: 8
Views: 1610

Re: Third screen problem

We have seen the same problem. Currently we have not found a fix for this. If you can please send me an email to bobby.harrell@philips.com so that I can get others involved.
by BobbyHarrell
Mon Dec 05, 2016 11:12 am
Forum: NEO
Topic: cue only
Replies: 2
Views: 901

Re: cue only

Hybrid Mode is a special format that can be misunderstood. It's basically the thought process of a preset desk that works to support attributes as tracking. My recommendation is to get out of Hybrid Mode and into Full Tracking Mode. From there you can use Tracking, Cue Only or our new version of Cue...
by BobbyHarrell
Mon Nov 28, 2016 8:35 am
Forum: Software Bugs
Topic: Submaster + Cue causes freeze
Replies: 4
Views: 1815

Re: Submaster + Cue causes freeze

Thanks for the report.
by BobbyHarrell
Sun Nov 13, 2016 9:50 pm
Forum: Fixture Library
Topic: Robe 575AT ColorWash Mode 1 fixtures doesn't Work
Replies: 1
Views: 792

Re: Robe 575AT ColorWash Mode 1 fixtures doesn't Work

Sorry, I don't see a Word file attached.

Please email both myself bobby.harrell@philips.com and Matthew Peters matthew.peters@philips.com in Tech Support with the proper documentation and a description of the issue.
by BobbyHarrell
Tue Oct 11, 2016 8:42 pm
Forum: NEO
Topic: Hidden Windows
Replies: 4
Views: 1095

Re: Hidden Windows

Access the window in question by holding down CTRL on the external keyboard and reopen the window. That will force it in front and floating. There you can close it.
by BobbyHarrell
Tue Oct 04, 2016 9:41 am
Forum: Questions
Topic: update intensity and attributes
Replies: 4
Views: 11196

Re: update intensity and attributes

No update yet.
by BobbyHarrell
Mon Oct 03, 2016 12:09 pm
Forum: Hardware
Topic: URGENT Problem with Talky Walky
Replies: 4
Views: 1287

Re: URGENT Problem with Talky Walky

I have spoke with engineering and they need the frequency used to go further. A lot of shielding went into Neo. Over and above what was put into the LP fix.

We are wondering if somehow this could be a grounding issue.
by BobbyHarrell
Sun Oct 02, 2016 7:45 pm
Forum: Hardware
Topic: URGENT Problem with Talky Walky
Replies: 4
Views: 1287

Re: URGENT Problem with Talky Walky

There are many consoles from multiple manufacturer's that have this problem. Since this is a hardware level issue, I'll send this info to the engineering staff.