Search found 951 matches

by BobbyHarrell
Tue Oct 31, 2017 8:15 pm
Forum: NEO
Topic: Neo start up
Replies: 3
Views: 556

Re: Neo start up

Excellent. Glad you found it.
by BobbyHarrell
Tue Oct 31, 2017 4:28 pm
Forum: Software Bugs
Topic: Desk crash during patch
Replies: 7
Views: 1420

Re: Desk crash during patch

From tech support... If it is completely frozen then the problem is most likely a fixture profile is causing it to crash. After restart they should have about 5 seconds to do something but after that the console will freeze. The way to fix that is if they can get into the main menu then they can res...
by BobbyHarrell
Tue Oct 31, 2017 2:43 pm
Forum: NEO
Topic: Neo start up
Replies: 3
Views: 556

Re: Neo start up

Sounds like you have a inhibitive sub that is affecting those. I would go thru the Groups display, filter to only look at Submasters (the button at the top) and then go thru and see what other subs may be controlling those channels.
by BobbyHarrell
Tue Oct 31, 2017 2:41 pm
Forum: NEO
Topic: Calibrating Scrollers
Replies: 5
Views: 757

Re: Calibrating Scrollers

In patch, you can edit a dimmer profile. You'll just need to add enough "points" in the profile for each frame and adjust as needed.
by BobbyHarrell
Tue Oct 31, 2017 9:38 am
Forum: Software Bugs
Topic: Desk crash during patch
Replies: 7
Views: 1420

Re: Desk crash during patch

It would depend on the fixture profile but yes it could. It sounds like there is something in the fixture profile that is not allowing it to continue.

I recommend double checking your custom profile for errors.
by BobbyHarrell
Wed Oct 25, 2017 6:19 pm
Forum: NEO
Topic: Selecting fixtures for using with a palette
Replies: 3
Views: 504

Re: Selecting fixtures for using with a palette

Correct. This will only apply to fixtures with data. There is a setting in 3.8 that allows these palettes to be virtual. This means that they WILL apply to all fixtures in the rig. It's in the Options menu of the Palette window called "only show palettes containing selected fixtures" or similar. Thi...
by BobbyHarrell
Wed Oct 25, 2017 8:13 am
Forum: NEO
Topic: Selecting fixtures for using with a palette
Replies: 3
Views: 504

Re: Selecting fixtures for using with a palette

Yes. This is a setting in System Properties > Show Defaults > Advanced Options : Apply channel group shortcuts to selection only. The reason for this feature is so that live event programmers can use these for busking to apply to all fixtures. For those of us in theatre, we most likely want this fea...
by BobbyHarrell
Fri Oct 06, 2017 8:21 am
Forum: Questions
Topic: Submasters and Cues
Replies: 1
Views: 808

Re: Submasters and Cues

I don't believe that behavior is available on that desk.
by BobbyHarrell
Tue Aug 15, 2017 9:22 am
Forum: Software
Topic: Console software does not start properly
Replies: 11
Views: 3208

Re: Console software does not start properly

When you say attribute screens are you talking about the 4 small encoder screens? This could be a connection issue on the ribbon cables. Yes. There will be software update to 3.8 coming out soon. (It's in process at the factory right now). If I understand correctly, you have 2 issues. 1. Software lo...