Search found 920 matches

by BobbyHarrell
Sat Dec 17, 2016 3:06 pm
Forum: NEO
Topic: shownet
Replies: 9
Views: 697

Re: shownet

I'm glad that it runs. However, I don't know why is wasn't there on your PC as it was on mine.

I'll report to the developer.
by BobbyHarrell
Thu Dec 15, 2016 9:38 am
Forum: NEO
Topic: shownet
Replies: 9
Views: 697

Re: shownet

I'm not seeing the problem. Look on your hardrive, where the NEO software is installed. That should be Program Files(x86) > Strand Lighting > Neo > drivers and see if you see all of the .dlls for the different protocols.
by BobbyHarrell
Wed Dec 14, 2016 7:43 pm
Forum: Questions
Topic: Question anout Bulk Copying Looks
Replies: 1
Views: 8789

Re: Question anout Bulk Copying Looks

I'm not aware of the ability to do this on Looks. Only Cues.
by BobbyHarrell
Wed Dec 14, 2016 7:41 pm
Forum: NEO
Topic: shownet
Replies: 9
Views: 697

Re: shownet

I see it in the list of protocols with all of the others, Streaming ACN, Pathport, ArtNet and others. It's never been removed and thus does not have to be put back.

Are you running NEO PC?
by BobbyHarrell
Wed Dec 14, 2016 10:13 am
Forum: NEO
Topic: shownet
Replies: 9
Views: 697

Re: shownet

ShowNet is a protocol, not a device and ShowNet is available. What are you running into?
by BobbyHarrell
Thu Dec 08, 2016 3:26 pm
Forum: Hardware
Topic: Touch Monitor KVM
Replies: 3
Views: 501

Re: Touch Monitor KVM

You're welcome.
by BobbyHarrell
Wed Dec 07, 2016 8:23 pm
Forum: Hardware
Topic: Touch Monitor KVM
Replies: 3
Views: 501

Re: Touch Monitor KVM

The video output of a NEO is a HD output and you'll want it to be 1920 x 1080. Anything less and the lower resolution forces buttons to disappear from the touchscreen interface. We have several systems using KVM switches and folding monitor/keyboard trays that work fine but they are newer monitors w...
by BobbyHarrell
Tue Dec 06, 2016 9:35 am
Forum: NEO
Topic: Third screen problem
Replies: 8
Views: 690

Re: Third screen problem

We have seen the same problem. Currently we have not found a fix for this. If you can please send me an email to bobby.harrell@philips.com so that I can get others involved.
by BobbyHarrell
Mon Dec 05, 2016 11:12 am
Forum: NEO
Topic: cue only
Replies: 2
Views: 382

Re: cue only

Hybrid Mode is a special format that can be misunderstood. It's basically the thought process of a preset desk that works to support attributes as tracking. My recommendation is to get out of Hybrid Mode and into Full Tracking Mode. From there you can use Tracking, Cue Only or our new version of Cue...
by BobbyHarrell
Mon Nov 28, 2016 8:35 am
Forum: Software Bugs
Topic: Submaster + Cue causes freeze
Replies: 2
Views: 1171

Re: Submaster + Cue causes freeze

Thanks for the report.