Search found 951 matches

by BobbyHarrell
Fri Mar 30, 2018 9:00 pm
Forum: Operational Issues
Topic: Random copying of values from cue to cue.
Replies: 3
Views: 457

Re: Random copying of values from cue to cue.

ah...that's what was going on. I forgot about that "feature".
by BobbyHarrell
Wed Mar 28, 2018 11:09 am
Forum: NEO
Topic: save problems
Replies: 9
Views: 752

Re: save problems

On 3.8, the change in the save routine is documented in the manual. Basically it works like traditional consoles work that your work is always stored in active memory but the showfile itself is not saved until you activate a save.
by BobbyHarrell
Thu Mar 22, 2018 2:48 am
Forum: NEO
Topic: save problems
Replies: 9
Views: 752

Re: save problems

So this is loading a .FDB showfile and then performing an Options > Save As.

Any other info you can provide?

Are you on 3.8.1?
by BobbyHarrell
Thu Mar 22, 2018 2:47 am
Forum: Operational Issues
Topic: Random copying of values from cue to cue.
Replies: 3
Views: 457

Re: Random copying of values from cue to cue.

I assume you are added a channel at a level to a cue and then Updating the cue. You are correct that if you are in Cue Only mode, then it should go back to it's previous level in all subsequent cues.

I'm not sure what you are running into either.
by BobbyHarrell
Wed Mar 14, 2018 6:43 pm
Forum: Questions
Topic: Has Strand dropped support for 250ml
Replies: 1
Views: 431

Re: Has Strand dropped support for 250ml

What software version are you on? Did you call tech support? Please email Matthew Peters for help. matthew.peters@philips.com.
by BobbyHarrell
Wed Feb 07, 2018 12:36 pm
Forum: Software
Topic: Langage french
Replies: 1
Views: 441

Re: Langage french

This is only the language engine. We are working on translating German and that should be finished soon.

We would be interested in working with someone that could provide the French translation and test appropriately.

Be aware, this is a lot more work that you would think.
by BobbyHarrell
Mon Jan 29, 2018 2:13 pm
Forum: Operational Issues
Topic: Issue with GM lamping off fixtures by mistake
Replies: 5
Views: 830

Re: Issue with GM lamping off fixtures by mistake

Tech support was able to isolate this issue. The problem is the profile itself. There is an option when you build the profile to tell the control channel to go to a certain level during blackout or when the Grandmaster is at 0. The Hydrus control channel is set to go to 69 when the grandmaster goes ...
by BobbyHarrell
Mon Jan 29, 2018 11:03 am
Forum: Operational Issues
Topic: Issue with GM lamping off fixtures by mistake
Replies: 5
Views: 830

Re: Issue with GM lamping off fixtures by mistake

Looking at this issue now.
by BobbyHarrell
Mon Jan 29, 2018 9:42 am
Forum: Software
Topic: Print cue list
Replies: 3
Views: 480

Re: Print cue list

Sorry for the delay. I was out of town at a trade show. You can print a cue list info from the Cue List display.

Open Cue List display. Under Options you can print the cue list. Should you want levels, then open the Tracksheet and the print from there.
by BobbyHarrell
Fri Jan 26, 2018 11:41 am
Forum: NEO
Topic: Issue when Fx releasing
Replies: 1
Views: 428

Re: Issue when Fx releasing

I believe this is likely a Profile FX. To change this, go into the FX Editor (FX List) and select the FX. You'll find that the Offset is at DMX 0. Just change this to HTP. (Just type it in). That will allow it to work. FYI, you may have to go back to the cue with the FX and change the cue's color da...