Search found 8 matches

by SeanGallagher
Thu May 15, 2008 12:04 pm
Forum: Operational Issues
Topic: Fan Noise
Replies: 4
Views: 774

Re: Fan Noise

Warranty Policy, Cypress expects that no users will open the brick. For a number of reasons modifying the housing is not recommended. The present hole pattern represents a ‘designed’ airflow. Without further altering the pan of the console itself, there is not any significant benefit to increasing t...
by SeanGallagher
Wed May 07, 2008 11:50 am
Forum: Questions
Topic: Light Palette Processor
Replies: 8
Views: 1453

Re: Light Palette Processor

The factory acknowledges this is a problem. We are working on short-term and long-term solutions at this writing.

Please contact the factory with your pertinent reference numbers..

Sincerely,
by SeanGallagher
Wed Apr 23, 2008 2:53 pm
Forum: Questions
Topic: Software upgrades
Replies: 4
Views: 880

Re: Software upgrades

The most up to date Shell v5.4. (CP = Control Panel= SHELL) This is the window you see when you shutdown the OS. It offers various Window style abilities including shutdown. Since the initial offering of SHELL v4.0, attempts at improvements have been made relate to optimizing USB, providing PCB diag...
by SeanGallagher
Wed Apr 23, 2008 12:23 pm
Forum: Questions
Topic: devices on the network
Replies: 4
Views: 963

Re: devices on the network

A visibility of network population is not part of Palette like it was part of 300/500. Factory Support would like to see it too for diagnostics over the telephone. You can presume Network Visibility has not been in the main focus for consoles as so much other new gear is now (and becoming) Shownet c...
by SeanGallagher
Mon Apr 21, 2008 7:25 pm
Forum: Questions
Topic: Software upgrades
Replies: 4
Views: 880

Re: Software upgrades

For 'best results' it is recommended to install shell v5.4 with operating system v10.3.1.

As I have had reports of problems running v10.3.1 with CP 4.0, I recommend keeping things current to what is carried on the Strand site.
by SeanGallagher
Tue Apr 15, 2008 6:44 pm
Forum: Operational Issues
Topic: Node input functionality
Replies: 4
Views: 749

Re: Node input functionality

As Taine mentions, Try altering DMX speed between slow and medium. Hog in particular can benefit from from this. Configuring multiple discrete Netslots is also highly important. The house console is configured to output universe 1. The visitor INPUT port is netslot 10001. The output node at the rack...
by SeanGallagher
Mon Feb 18, 2008 10:51 pm
Forum: Operational Issues
Topic: Display Control on LP VL
Replies: 2
Views: 660

Re: Display Control on LP VL

No tech bulletin on this, Boot the console without any monitors, let it run for 2 minutes, then power down the console . .a - the VGA reverts to LCD- an unavailable hardware option. Connect monitor 1&2 and boot again. There will be no VGA output. While powered, press and hold CTRL Alt F1 for more th...
by SeanGallagher
Tue Feb 12, 2008 7:57 pm
Forum: Questions
Topic: How to get people to update
Replies: 9
Views: 1662

Re: How to get people to update

I encountered a Classic Palette user who downgraded from v10.0.1 to v3.4.15 . Why-? to get his HHR working again. He discovered the tiles would not boot in v3.4.15. Upgraded back to v10- tiles would not boot. I had to talk the user through installing v10.0.1OLE, and activating HCengine. It took more...