Search found 944 matches

by BobbyHarrell
Tue May 01, 2018 7:33 am
Forum: Operational Issues
Topic: An the new sofware V2.0
Replies: 5
Views: 1463

Re: An the new sofware V2.0

Work does continue...
by BobbyHarrell
Thu Apr 19, 2018 8:47 am
Forum: NEO
Topic: save problems
Replies: 9
Views: 526

Re: save problems

I'm going to ask the developer to take a look here. I believe a work around is to start a new show and import the existing data then save that as the desired show.
by BobbyHarrell
Mon Apr 16, 2018 10:30 am
Forum: Software Bugs
Topic: Submaster + Cue causes freeze
Replies: 4
Views: 1689

Re: Submaster + Cue causes freeze

Please send me the showfile and I'll send to the software engineer.
by BobbyHarrell
Fri Mar 30, 2018 9:00 pm
Forum: Operational Issues
Topic: Random copying of values from cue to cue.
Replies: 3
Views: 363

Re: Random copying of values from cue to cue.

ah...that's what was going on. I forgot about that "feature".
by BobbyHarrell
Wed Mar 28, 2018 11:09 am
Forum: NEO
Topic: save problems
Replies: 9
Views: 526

Re: save problems

On 3.8, the change in the save routine is documented in the manual. Basically it works like traditional consoles work that your work is always stored in active memory but the showfile itself is not saved until you activate a save.
by BobbyHarrell
Thu Mar 22, 2018 2:48 am
Forum: NEO
Topic: save problems
Replies: 9
Views: 526

Re: save problems

So this is loading a .FDB showfile and then performing an Options > Save As.

Any other info you can provide?

Are you on 3.8.1?
by BobbyHarrell
Thu Mar 22, 2018 2:47 am
Forum: Operational Issues
Topic: Random copying of values from cue to cue.
Replies: 3
Views: 363

Re: Random copying of values from cue to cue.

I assume you are added a channel at a level to a cue and then Updating the cue. You are correct that if you are in Cue Only mode, then it should go back to it's previous level in all subsequent cues.

I'm not sure what you are running into either.
by BobbyHarrell
Wed Mar 14, 2018 6:43 pm
Forum: Questions
Topic: Has Strand dropped support for 250ml
Replies: 1
Views: 314

Re: Has Strand dropped support for 250ml

What software version are you on? Did you call tech support? Please email Matthew Peters for help. matthew.peters@philips.com.
by BobbyHarrell
Wed Feb 07, 2018 12:36 pm
Forum: Software
Topic: Langage french
Replies: 1
Views: 362

Re: Langage french

This is only the language engine. We are working on translating German and that should be finished soon.

We would be interested in working with someone that could provide the French translation and test appropriately.

Be aware, this is a lot more work that you would think.
by BobbyHarrell
Mon Jan 29, 2018 2:13 pm
Forum: Operational Issues
Topic: Issue with GM lamping off fixtures by mistake
Replies: 5
Views: 696

Re: Issue with GM lamping off fixtures by mistake

Tech support was able to isolate this issue. The problem is the profile itself. There is an option when you build the profile to tell the control channel to go to a certain level during blackout or when the Grandmaster is at 0. The Hydrus control channel is set to go to 69 when the grandmaster goes ...