Search found 992 matches

by BobbyHarrell
Wed Mar 06, 2019 10:35 am
Forum: Software
Topic: Failed to show files
Replies: 2
Views: 60

Re: Failed to show files

Where are you saving the showfile? I recommend the Neo Shows folder on the hard drive.

What software version are you on?
by BobbyHarrell
Thu Jan 31, 2019 12:55 pm
Forum: Questions
Topic: Have the downloads moved?
Replies: 4
Views: 2009

Re: Have the downloads moved?

this is all changing over and will take a bit to get sorted out. As the philips entertainment site will be shutdown soon, it's likely not worth worrying about.

Let's go back to the original plan, if you email me, I'll get you the LP OLE via dropbox.
by BobbyHarrell
Wed Jan 30, 2019 8:35 am
Forum: Questions
Topic: Have the downloads moved?
Replies: 4
Views: 2009

Re: Have the downloads moved?

https://www.entertainmenthub.philips.com/login.html is still available until everything gets moved over. This requires a login.

Here's the link for the Palette/LP series. https://www.entertainmenthub.philips.co ... cd0a4577fd
by BobbyHarrell
Sun Jan 27, 2019 4:58 pm
Forum: Software
Topic: Console Locked Screen
Replies: 1
Views: 141

Re: Console Locked Screen

In 3.9, due to be released shortly, you can import any image. At that point, that would be possible.
by BobbyHarrell
Sat Jan 19, 2019 10:29 am
Forum: NEO
Topic: All attributes in group
Replies: 8
Views: 170

Re: All attributes in group

I've asked Martin to look at this. I think the issue lies in the parameters being in their default state being ignored.
by BobbyHarrell
Fri Jan 18, 2019 7:15 pm
Forum: NEO
Topic: All attributes in group
Replies: 8
Views: 170

Re: All attributes in group

Mark everyone as changed. {SELECT CHANGE] + [+].
by BobbyHarrell
Fri Jan 18, 2019 3:38 pm
Forum: NEO
Topic: All attributes in group
Replies: 8
Views: 170

Re: All attributes in group

First is to make sure that the group is set to save all parameters. Go into the Groups display. Then under Options > Edit Palette Types, check all that is needed. 2nd make sure that when you record groups, it is using the right record style. You can either bounce thru by pressing GROUP again after y...
by BobbyHarrell
Wed Jan 02, 2019 3:27 pm
Forum: NEO
Topic: Live Display Font and size
Replies: 3
Views: 129

Re: Live Display Font and size

That would need to go thru a local dealer. Please email me off list if you wish. bobby.harrell@signify.com
by BobbyHarrell
Wed Jan 02, 2019 11:15 am
Forum: NEO
Topic: Live Display Font and size
Replies: 3
Views: 129

Re: Live Display Font and size

It looks like the classic view has been "scrolled" to a large size. Press VIEW + Scroll Wheel down and that should decrease the size. As far as number of monitors, if it's the old processor (DVI, HDMI, Display Port) then 2 is recommended although some use 3. If it's the newer processor (2 - DisplayP...
by BobbyHarrell
Wed Jan 02, 2019 11:03 am
Forum: Hardware
Topic: 500ML Touch screen problem
Replies: 2
Views: 122

Re: 500ML Touch screen problem

This may be a connection issue. Open up the desk and reconnect the DVI port to see if that solves the problem.