Search found 1000 matches

by BobbyHarrell
Thu Jun 13, 2019 7:43 am
Forum: NEO
Topic: Submaster Response
Replies: 1
Views: 24

Re: Submaster Response

This is likely a capsense issue. Go to More > Console Debug Window and make sure that capsense is turned off. You will need the password 2606 to change it. That will resolve your issue.
by BobbyHarrell
Thu May 30, 2019 7:58 am
Forum: Operational Issues
Topic: Crash and Blue Screen
Replies: 15
Views: 6653

Re: Crash and Blue Screen

Excellent.
by BobbyHarrell
Thu May 30, 2019 7:56 am
Forum: Questions
Topic: 10.8.9
Replies: 5
Views: 5727

Re: 10.8.9

Here is a link to the folder with 10.8.9.
https://strandftp.egnyte.com/fl/1v2bHhS3cX
by BobbyHarrell
Wed Apr 10, 2019 9:48 am
Forum: NEO
Topic: ImageCue Media Server Snap
Replies: 5
Views: 174

Re: ImageCue Media Server Snap

Great and happy to help.
by BobbyHarrell
Mon Apr 08, 2019 5:36 pm
Forum: NEO
Topic: ImageCue Media Server Snap
Replies: 5
Views: 174

Re: ImageCue Media Server Snap

You might want to try setting up a Palette Type specifically for the desired parameters and then just giving it Attribute Family Timing.
by BobbyHarrell
Mon Apr 08, 2019 2:00 pm
Forum: NEO
Topic: ImageCue Media Server Snap
Replies: 5
Views: 174

Re: ImageCue Media Server Snap

This sounds like a good place for complex timing. You can go into the Cue List display, select the cue and identify the details window at the bottom. There will be a tab for Timing where you can enter time for each parameter per fixture per cue.
by BobbyHarrell
Mon Apr 08, 2019 11:41 am
Forum: NEO
Topic: Crash on shutdown
Replies: 5
Views: 203

Re: Crash on shutdown

Software 3.9 is released and I recommend going up to that and then testing.

viewtopic.php?f=56&t=7496
by BobbyHarrell
Mon Apr 08, 2019 10:11 am
Forum: NEO
Topic: Crash on shutdown
Replies: 5
Views: 203

Re: Crash on shutdown

What software version are you on?
by BobbyHarrell
Wed Mar 06, 2019 10:35 am
Forum: Software
Topic: Failed to show files
Replies: 2
Views: 148

Re: Failed to show files

Where are you saving the showfile? I recommend the Neo Shows folder on the hard drive.

What software version are you on?
by BobbyHarrell
Thu Jan 31, 2019 12:55 pm
Forum: Questions
Topic: Have the downloads moved?
Replies: 4
Views: 2158

Re: Have the downloads moved?

this is all changing over and will take a bit to get sorted out. As the philips entertainment site will be shutdown soon, it's likely not worth worrying about.

Let's go back to the original plan, if you email me, I'll get you the LP OLE via dropbox.