Could you try to reload the tutorial on blind operation. The video currently loaded only has a little over 5 minutes and quits while showing how to use this feature.
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I have been using the NEO console for over a year. I have not had any major issues other than user error. I have been very happy with my purchase and my church has been more than happy with our lighting shows. I have been able to train multiple people (volunteers) that range from age 13 - 45 on the ...