Search found 6 matches

by octlights
Thu Oct 22, 2015 5:00 pm
Forum: Suggestions
Topic: Magic Sheet Print
Replies: 1
Views: 559

Magic Sheet Print

It would be nice if you could print out copy of the magic sheet. Unless I am missing something it doesn't appear to be an option.

Sent from my SM-P550 using Tapatalk
by octlights
Fri Oct 09, 2015 8:27 am
Forum: Software
Topic: Neo Software not loading
Replies: 3
Views: 1055

Re: Neo Software not loading

Do a full hard restart. (Power off, wait a few seconds, power back on). That should restore. If not, contact tech support. 800.4.STRAND. Tried that last night several times. Will call support. Thanks Sent from my SM-P550 using Tapatalk Resolved. Issue was a corrupted .brand_info file that occurred ...
by octlights
Thu Oct 08, 2015 10:31 am
Forum: Software
Topic: Neo Software not loading
Replies: 3
Views: 1055

Re: Neo Software not loading

BobbyHarrell wrote:Do a full hard restart. (Power off, wait a few seconds, power back on). That should restore. If not, contact tech support. 800.4.STRAND.
Tried that last night several times. Will call support. Thanks

Sent from my SM-P550 using Tapatalk
by octlights
Wed Oct 07, 2015 10:22 pm
Forum: Software
Topic: Neo Software not loading
Replies: 3
Views: 1055

Neo Software not loading

I was using the Fixture Library editor. On saving and exiting the system locked and required hard reboot. When it restarted the board I get error "Brand Failed To Load. Does not get past that. Not sure where to go. Board is only couple weeks old 20151007_211518.jpg Sent from my SM-P550 using Tapatalk
by octlights
Tue Sep 29, 2015 12:19 pm
Forum: Hardware
Topic: VGA monitor
Replies: 1
Views: 523

Re: VGA monitor

Answer my own question. Yes either will work

Sent from my SM-P550 using Tapatalk
by octlights
Sun Sep 27, 2015 12:45 pm
Forum: Hardware
Topic: VGA monitor
Replies: 1
Views: 523

VGA monitor

I need to use a very VGA monitor on our Neo. Can this be accomplished using an adaptor or via to dvi cable.