Got the issue resolved, much thanks to Charlie at the home office!! He was a superb help getting me in touch with the right people.
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We purchased a used (but sold as brand new) Classic Palette board. Upon receiving it it is definitely brand new. It however came without the channel dongle. The seller would like to know how much the 100 channel dongle is to decide if he wants to refund us that much, or take the board back and do a ...