Search found 33 matches

by msearancke
Mon Oct 08, 2018 7:03 pm
Forum: Suggestions
Topic: Mouse Scroll Wheel Function
Replies: 6
Views: 106

Re: Mouse Scroll Wheel Function

Thank you. I understand the problem a bit more now. Firstly in the latest version there should be a touch friendly thumb control to help with scrolling these windows. This will however only appear if there is more than 2 pages to scroll. See the image below - on the right you will see a thumb contro...
by msearancke
Mon Oct 08, 2018 3:33 pm
Forum: Hardware
Topic: Playback Wing Desk Light
Replies: 2
Views: 92

Re: Playback Wing Desk Light

Sorry there is no electronics to dim the desk lights on the wings.

Martin
by msearancke
Thu Oct 04, 2018 5:10 pm
Forum: Suggestions
Topic: Mouse Scroll Wheel Function
Replies: 6
Views: 106

Re: Mouse Scroll Wheel Function

The scroll wheel should respond appropriately to the window that has focus. For example, I selected a fixture and confirmed that the wheel changed its level. I then opened the cue list window and the week correctly scrolled this window. If I put focus back on the live display the wheel goes back to ...
by msearancke
Mon Apr 23, 2018 8:20 pm
Forum: NEO
Topic: save problems
Replies: 9
Views: 1173

Re: save problems

Was this also originally an old show that you opened before doing the "Save As"? The log you sent is indicating some exclusive lock exists on the database file. The save operation actually launches a separate operation to write the the active database to the NEO file but its being denied because NEO...
by msearancke
Thu Apr 19, 2018 4:38 pm
Forum: NEO
Topic: save problems
Replies: 9
Views: 1173

Re: save problems

Hi, Couple of things... 1. When you see this problem occur can you open the Control Panel and go to the "Maintenance" tab. Click on the "Open log file folder" and in this resulting directory get the file "GBAK_Log.txt". This file gets overwritten every time a save happens (GBAK runs) so you need to ...
by msearancke
Sun Jan 21, 2018 11:03 pm
Forum: Operational Issues
Topic: Submasters
Replies: 4
Views: 624

Re: Submasters

I have found and fixed this issue.
Sorry for the inconvenience.

Martin
by msearancke
Sun Jan 21, 2018 10:26 pm
Forum: Software
Topic: Backup or save
Replies: 3
Views: 517

Re: Backup or save

Essentially a backup file is a firebird backup (BAK) that has been zipped. When restoring a backup the system will accept either a BAK or a ZIP file. If it see's a zip file then it will automatically extract the BAK and restore that. A NEO file has another level of ZIP archive on top of that. A NEO ...
by msearancke
Sun Nov 26, 2017 9:00 pm
Forum: Operational Issues
Topic: wysiwyg
Replies: 2
Views: 830

Re: wysiwyg

I don't believe that WYG supports ShowNet as a protocol. If you are using ShowNet for output and want to connect to WYG also then I would recommend that you use the direct connection that we provide. This can be turned on in the "Visualiser" tab of the System Properties. The implementation in the re...
by msearancke
Thu Oct 26, 2017 8:55 pm
Forum: NEO
Topic: Calibrating Scrollers
Replies: 5
Views: 1074

Re: Calibrating Scrollers

Sorry we do not have an equivalent function to that.
The best solution would be to use a dimmer profile to adjust the output that DMX channel.

Martin
by msearancke
Thu Jun 08, 2017 4:22 pm
Forum: NEO
Topic: Copying Cues
Replies: 1
Views: 900

Re: Copying Cues

In the "Cue List" window select the cues you want to copy and then from the "Cue Options" menu select "Copy selected cues to another cue list".
You will find a number of options to set what the software should do in the event of a conflict with the other cue list.

Martin