Search found 29 matches

by msearancke
Thu Apr 19, 2018 4:38 pm
Forum: NEO
Topic: save problems
Replies: 7
Views: 280

Re: save problems

Hi, Couple of things... 1. When you see this problem occur can you open the Control Panel and go to the "Maintenance" tab. Click on the "Open log file folder" and in this resulting directory get the file "GBAK_Log.txt". This file gets overwritten every time a save happens (GBAK runs) so you need to ...
by msearancke
Sun Jan 21, 2018 11:03 pm
Forum: Operational Issues
Topic: Submasters
Replies: 4
Views: 314

Re: Submasters

I have found and fixed this issue.
Sorry for the inconvenience.

Martin
by msearancke
Sun Jan 21, 2018 10:26 pm
Forum: Software
Topic: Backup or save
Replies: 3
Views: 275

Re: Backup or save

Essentially a backup file is a firebird backup (BAK) that has been zipped. When restoring a backup the system will accept either a BAK or a ZIP file. If it see's a zip file then it will automatically extract the BAK and restore that. A NEO file has another level of ZIP archive on top of that. A NEO ...
by msearancke
Sun Nov 26, 2017 9:00 pm
Forum: Operational Issues
Topic: wysiwyg
Replies: 2
Views: 454

Re: wysiwyg

I don't believe that WYG supports ShowNet as a protocol. If you are using ShowNet for output and want to connect to WYG also then I would recommend that you use the direct connection that we provide. This can be turned on in the "Visualiser" tab of the System Properties. The implementation in the re...
by msearancke
Thu Oct 26, 2017 8:55 pm
Forum: NEO
Topic: Calibrating Scrollers
Replies: 5
Views: 494

Re: Calibrating Scrollers

Sorry we do not have an equivalent function to that.
The best solution would be to use a dimmer profile to adjust the output that DMX channel.

Martin
by msearancke
Thu Jun 08, 2017 4:22 pm
Forum: NEO
Topic: Copying Cues
Replies: 1
Views: 549

Re: Copying Cues

In the "Cue List" window select the cues you want to copy and then from the "Cue Options" menu select "Copy selected cues to another cue list".
You will find a number of options to set what the software should do in the event of a conflict with the other cue list.

Martin
by msearancke
Thu May 18, 2017 4:09 pm
Forum: NEO
Topic: desk lights
Replies: 3
Views: 679

Re: desk lights

The desk lamps are dimmer 0 so you can control them with the DIM command and put that onto a shortcut.
e.g.
DIM 0 @ 127
Setting it to anything over 255 will cause them to flash.

Martin
by msearancke
Sat Dec 17, 2016 7:17 pm
Forum: NEO
Topic: shownet
Replies: 9
Views: 1268

Re: shownet

I have just checked the installation script and the ShowNet file is definitely included.
Its possible that it was missing in a previous build but I dont remember noticing and adding it recently.

Martin
by msearancke
Sun Oct 02, 2016 7:49 pm
Forum: Hardware
Topic: URGENT Problem with Talky Walky
Replies: 4
Views: 1058

Re: URGENT Problem with Talky Walky

I did a test with the radios that I use on productions and could not reproduce the problem as described.
What are the brand of radios you are using?
Do you know the frequency that they are operating on?

Martin
by msearancke
Wed Mar 16, 2016 11:56 pm
Forum: Software
Topic: 3rd Touchscreen/windows Layout
Replies: 2
Views: 857

Re: 3rd Touchscreen/windows Layout

This is a known issue that has been resolved recently and will be in the next release.
Sorry for the inconvenience.

Martin