Search found 36 matches

by msearancke
Tue Oct 30, 2018 5:38 pm
Forum: Hardware
Topic: Remote Operations
Replies: 4
Views: 167

Re: Remote Operations

A few notes below... 1. Be aware that when running as a remote you will not see the commands on the main system. The remote will operate as a fully independent system but share data and output. Its not a mirrored system, its a remote interface to the main. 2. As you have discovered the remote can be...
by msearancke
Tue Oct 30, 2018 3:25 pm
Forum: Software
Topic: Submaster operation with Intensity Wheel
Replies: 3
Views: 181

Re: Submaster operation with Intensity Wheel

I can see the problem you have described.
This issue will be fixed for the next release of the software.

Thanks,
Martin
by msearancke
Sun Oct 28, 2018 5:37 pm
Forum: NEO
Topic: Ipad Remote
Replies: 3
Views: 241

Re: Ipad Remote

Sorry this is a a known bug in the mobile remote. We are working on a new version that we hope will be released before the end of the year.
We want to insure that the new version is fully compatible with the latest iOS and Android versions.

Martin
by msearancke
Mon Oct 08, 2018 7:03 pm
Forum: Suggestions
Topic: Mouse Scroll Wheel Function
Replies: 6
Views: 275

Re: Mouse Scroll Wheel Function

Thank you. I understand the problem a bit more now. Firstly in the latest version there should be a touch friendly thumb control to help with scrolling these windows. This will however only appear if there is more than 2 pages to scroll. See the image below - on the right you will see a thumb contro...
by msearancke
Mon Oct 08, 2018 3:33 pm
Forum: Hardware
Topic: Playback Wing Desk Light
Replies: 2
Views: 222

Re: Playback Wing Desk Light

Sorry there is no electronics to dim the desk lights on the wings.

Martin
by msearancke
Thu Oct 04, 2018 5:10 pm
Forum: Suggestions
Topic: Mouse Scroll Wheel Function
Replies: 6
Views: 275

Re: Mouse Scroll Wheel Function

The scroll wheel should respond appropriately to the window that has focus. For example, I selected a fixture and confirmed that the wheel changed its level. I then opened the cue list window and the week correctly scrolled this window. If I put focus back on the live display the wheel goes back to ...
by msearancke
Mon Apr 23, 2018 8:20 pm
Forum: NEO
Topic: save problems
Replies: 9
Views: 1335

Re: save problems

Was this also originally an old show that you opened before doing the "Save As"? The log you sent is indicating some exclusive lock exists on the database file. The save operation actually launches a separate operation to write the the active database to the NEO file but its being denied because NEO...
by msearancke
Thu Apr 19, 2018 4:38 pm
Forum: NEO
Topic: save problems
Replies: 9
Views: 1335

Re: save problems

Hi, Couple of things... 1. When you see this problem occur can you open the Control Panel and go to the "Maintenance" tab. Click on the "Open log file folder" and in this resulting directory get the file "GBAK_Log.txt". This file gets overwritten every time a save happens (GBAK runs) so you need to ...
by msearancke
Sun Jan 21, 2018 11:03 pm
Forum: Operational Issues
Topic: Submasters
Replies: 4
Views: 722

Re: Submasters

I have found and fixed this issue.
Sorry for the inconvenience.

Martin
by msearancke
Sun Jan 21, 2018 10:26 pm
Forum: Software
Topic: Backup or save
Replies: 3
Views: 589

Re: Backup or save

Essentially a backup file is a firebird backup (BAK) that has been zipped. When restoring a backup the system will accept either a BAK or a ZIP file. If it see's a zip file then it will automatically extract the BAK and restore that. A NEO file has another level of ZIP archive on top of that. A NEO ...